ECM Systems is a long-established principal supplier of software solutions to the UK retail gaming industry. We are part of the Playtech Group, a worldwide leader in gaming software.

We build and maintain a broad range of products including nationwide real-time gaming networks and the UK’s largest estate of handheld retail gaming software applications.

Reports into Independent Business Manager

The role is mainly office based, normal working hours 0900 – 1700 Monday to Friday with the possibility of overtime as well as off-site work as required.

This is a key administrative and organisational role to support the Independent Business Manager’s work dealing with a large number of customers and sites in the retail gambling industry. 

• Administratively supporting the Independent Business Manager on all work associated with the company’s independent estate of customers.
• Arranging and coordinating commercial site visits to senior managers within the independent estate as required.
• Working with Independent Business Manager and customers to support the documentation and administration of customer requirements, system configurations, supply of training guides and marketing material, and similar tasks.
• Coordinating arrangements for 1:1 or group presentations (roadshows, workshops and similar) as required to support the Independent Business Manager; and working with other departments to facilitate necessary bookings.
• Supporting the Independent Business Manager in administrating high priority customer-facing issues, including information gathering, response generation and coordinating other departments to ensure they deliver solutions and responses to the customer in a timely manner.
• Monitoring emails and taking calls to appraise Independent Business Manager of upcoming, potential and possible work within the independent sector.
• Working with the administration team to support the Independent Business Manager and other stakeholders on routine tasks including: purchase orders, invoicing, contract signature / filing, quotation tracking, report generation and similar matters.

• Excellent typed, written and verbal communication skills
• Good organisational skills
• Ability to work to very tight deadlines and able to assess / prioritise work as required
• Able to work independently, but also as part of a team
• Good working knowledge of Microsoft™ Office 365™, particularly Word Excel and Teams
• Ability to generate and edit Powerpoint™ presentations a distinct advantage
• Full driving licence would be an advantage.
• A working knowledge of the British bingo industry would be useful but not essential.

Benefits

• Competitive salary plus benefits, experience dependant
• Pension scheme supported with professional financial advice
• Group Bonus scheme, Life & Sickness insurance
• Up to 30 days paid holiday plus public holidays
• Flexible working hours including options for occasional home working
• Positive, modern, open and friendly working environment
• Spacious offices in rural setting, with landscaped grounds and on-site car parking

Founded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a technology leader in the gambling industry with over 7,000 employees across 20 countries.

Playtech is the gambling industry's leading technology company delivering business intelligence driven gambling software, services, content and platform technology across the industry's most popular product verticals, including, casino, live casino, sports betting, virtual sports, bingo and poker. It is the pioneer of omni-channel gambling technology through its integrated platform technology, Playtech ONE. Playtech ONE delivers data driven marketing expertise, single wallet functionality, CRM and responsible gambling solutions across one single platform across product verticals and across retail and online.

Playtech partners with and invests in the leading brands in regulated and newly regulated markets to deliver its data driven gambling technology across the retail and online value chain. Playtech provides its technology on a B2B basis to the industry's leading retail and online operators, land-based casino groups and government sponsored entities such as lotteries. Playtech directly owns and operates Snaitech, the leading sports betting and gaming company in online and retail in Italy.

At Playtech diversity and inclusion is a priority for us and we are an equal opportunities employer, all applications will be considered regardless of race, sexual orientation, disability, gender identity and religion.