About Playtech 

Founded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a technology leader in the gambling industry with over 7,000 employees across 20 countries.

Playtech is the gambling industry's leading technology company delivering business intelligence driven gambling software, services, content and platform technology across the industry's most popular product verticals, including, casino, live casino, sports betting, virtual sports, bingo and poker. It is the pioneer of omni-channel gambling technology through its integrated platform technology, Playtech ONE. Playtech ONE delivers data driven marketing expertise, single wallet functionality, CRM and responsible gambling solutions across one single platform across product verticals and across retail and online.

Playtech partners with and invests in the leading brands in regulated and newly regulated markets to deliver its data driven gambling technology across the retail and online value chain. Playtech provides its technology on a B2B basis to the industry's leading retail and online operators, land-based casino groups and government sponsored entities such as lotteries. Playtech directly owns and operates Snaitech, the leading sports betting and gaming company in online and retail in Italy.

We are looking for a talented and accomplished Commercial Director to join our ever-growing #PlaytechFamily. Reporting to our Regional Director the primary responsibility of a Commercial Director is to maximize the financial performance of all Playtech Sports products within an agreed territory or territories. This is achieved through both strategic planning, effective customer account management and implementation alongside ongoing tactical executions. 

This position is responsible for increasing and managing the revenues from a portfolio of key customers on a day to day basis and supporting the overall business plans. This position will also be responsible for pursuing new sales opportunities and delivering new commercial contracts in the designated territories.

Customer Strategy & PR within Customer Organisations

• Initial contact point for all commercial matters with relevant customer stakeholders
• Main contact point for internal stakeholders ensuring Exec members and senior colleagues are up to date regarding latest communication with the customer
• Escalation and communication point to ensure effective day to day liaison/messaging with the customer
• Management of a full customer meeting cycle (from weekly meeting’s to Quarterly SteerCo’s) including ensuring appropriate internal experts are in attendance
• Preparing for and attending monthly individual customer account meetings with the Regional Director
• Provision of comprehensive internal and external business reports as required

Retention of Existing Customers & Upselling new Products and Channels

• Extensive understanding of customer contracts and obligations of both parties (and effective management of)
• Support the Regional Director on contract negotiations. – includes managing internal legal teams as well as the customer and implementing timely and appropriate commercial escalations
• Sales of products in the territory to new customers
• Upselling to existing clients of new and additional Products

Achievement of Revenue Budget

• Support the Regional Director in the formulation of annual Revenue Budgets and Reforecasts
• Achievement of Revenue Budget and full understanding of the levers that influence/change the revenue performance
• Regular and timely reviews of performance with actions implemented to improve revenues
• Ensure effective, accurate and timely billing

Feature development – creation and sponsorship

• Management of the feature development process including identifying core developments and challenging and finalizing customer requests
• Creation of Business Cases for the Core and Customer developments and assume role of Business Sponsor for such development requests
• Ensure accurate sizing of all development requests within agreed timelines
• Work with Project Manager to ensure on-time and in-scope delivery to customer 

Product Expert

• Comprehensive knowledge of the Playtech Sports product range, especially the aspects that generate incremental customer revenues or queries
• Proactively provide and sell best practice to ensure full usage of product developments by all customers
• Strong relationship with Product, Trading & Technical Account Management/Customer Services teams to ensure escalations dealt with effectively
• Full understanding of Product/Technology roadmaps, senior Customer Stakeholder communication and the prioritising of Customer deployments
• Understanding of competitor products and offerings including regular review and identification of opportunities and threats

Reliability / Operations

• Full understanding of key operational KPIs for individual operators
• Escalation point for significant reliability issues
• Responsible for customer communication during and post any ‘significant’ reliability issue

Desirable Knowledge, Skills and Experience

• Preferably educated to degree standard but not essential.
• Proven key account management experience operating on a strategic and day to day operational basis demonstrating strong leadership skills
• Experience of working in the sports betting industry combined with knowledge of retail and digital sports betting competitors
• Strong track record of delivery
• Proven experience working in a commercial/sales role with a strong ability to work at a day to day level through to operating at a strategic level
• Excellent communication and customer liaison skills
• Computer literacy ideally proficient using Microsoft Office. 
• Ability to work on own initiative with minimal supervision
• Existing knowledge of Playtech Sports products advantageous
• Analytical skills including strong proficiency in Excel

Person Specification

• Reliable, positive and professional with a can-do attitude
• Ability to understand and relate to problems where solutions are identified
• Ability to work under pressure taking full responsibility to meet deadlines
• Take responsibility to ensure accuracy and quality of work is performed correctly
• Interact well and respect people from all disciplines to accomplish a task or goal

Job perks:

• Private comprehensive worldwide health and dental insurance,
• 20 vacation days + 12/13 bank holidays
• Complimentary breakfast, lunch, fruit, snacks, unlimited hot and cold drinks and more at our in-house canteen
• Many opportunities to socialise with your colleagues throughout the year, with many Company parties, events, team building activities, CSR initiatives and more!
• Free parking at Alcaidesa Car Park in La Linea de la Concepcion (for employees who reside in Spain outside of the La Linea area)
• A chance to level-up, with many learning and development opportunities available to all team members
• An investment in your mental and physical health, with a fully subsidised gym membership, as well as a free subscription to Headspace; the mindfulness meditation app.

We also offer a competitive salary, bonus scheme, pension program as well as a fantastic team culture. In addition, you'll get the opportunity to work in the gaming industry with one of the top teams in the sector. You'll get the chance to grow as a professional as well as the opportunity to invest in your educational growth. Playtech is an equal opportunities employer, and we welcome applications from all interested candidates. If you require any accommodations during the recruitment process, please reach out to [email protected]. Unless otherwise instructed, we will retain your details on file for 6 months in accordance with GDPR requirements.​​​​​​