About Playtech 

Founded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a technology leader in the gambling industry with over 7,000 employees across 20 countries.

Playtech is the gambling industry's leading technology company delivering business intelligence driven gambling software, services, content and platform technology across the industry's most popular product verticals, including, casino, live casino, sports betting, virtual sports, bingo and poker. It is the pioneer of omni-channel gambling technology through its integrated platform technology, Playtech ONE. Playtech ONE delivers data driven marketing expertise, single wallet functionality, CRM and responsible gambling solutions across one single platform across product verticals and across retail and online.

Playtech partners with and invests in the leading brands in regulated and newly regulated markets to deliver its data driven gambling technology across the retail and online value chain. Playtech provides its technology on a B2B basis to the industry's leading retail and online operators, land-based casino groups and government sponsored entities such as lotteries. Playtech directly owns and operates Snaitech, the leading sports betting and gaming company in online and retail in Italy.

Job Description

Reporting to the GamesLink Operations Manager, we are looking for a dedicated & passionate Account Management Operations Coordinator who will partner with our Account Managers and engage with their licensees to drive maximum promotional features/tools adoption and regular increased usage in order to promote Playtech content and drive revenue growth. This will entail arranging feature presentations, scheduling campaigns, agreeing success criteria and working with the Account Managers to analyse the results to feedback both internally and externally. You will be responsible for the set-up, arranging the configuration, carrying out testing and making sure the end-to-end process runs smoothly and professionally.  You will be expected to take a Sales led approach and provide a persuasive and compelling rationale to licensees on feature benefits and usage supported by data from our BI team. In addition, the successful Account Management Operations Coordinator will work closely with the Operations Manager and Account Managers to manage, coordinate and improve a number of key tasks and processes which are critical to the smooth operations of the team. This will involve but is not limited to; the understanding and configuration of casino slots game limits, managing and maintaining the casino games list and assisting with the management of the roadmap rollout process.

It is vital that the right person for this role brings with them and continues to develop a good understanding of the market and competitor landscape and has a genuine interest in pushing and promoting the Playtech products and services. You will be motivated by the success of our business unit as a whole and will thrive on working towards and exceeding our revenue targets.

Key Areas of Responsibilities and Tasks

• Work with the Casino CRM team and be involved in licensee meetings and presentations in collaboration with the relevant Account Managers to push the adoption of our internal promotional features and tools
• Set-up, execute, and help AM’s analyse the results of the promotions which utilise our features/tools. Suggest improvements and provide feedback in collaboration with the AM’s based on the analysis.
• Work with BI to build analysis models to help the AM’s
• Work with the internal product teams to maintain a detailed understanding of the product features/tools and maintain a 2 way feedback between the Account Managers and Product teams to ensure that licensee needs are represented in future product developments
• Develop and maintain strong and sustainable internal and external relationships
• Liaise between the relevant internal departments to assist the Account Managers with the roll out of the games roadmap and maintain the games list and associated data
• Work with the Operations Manager to maintain existing and develop new processes
• Maintain a full understanding of the online gaming industry, the competitor landscape, market trends and game content trends
• Pro-actively provide gap analysis in relation to Playtech products and services Vs our competitors and make suggestions and execute improvements within our team where necessary
• Work closely with Account Managers to help drive revenues and exceed targets

Necessary skills

• Excellent verbal and written communication skills with the ability to interact with all levels of audience
• An ability to multi-task and manage your time well, work under pressure and in a fast-paced environment
• Strong teamwork, coordination, planning and influencing skills
• Self-motivated and highly motivated by targets with a genuine competitive passion to achieve
• Service and business orientated with excellent interpersonal skills
• An excellent ability to manage back-end configuration tools and processes
• Strong PowerPoint presentation skills needed with the ability to comfortably present key selling points of features and tools to our licensees
• Keen attention to detail with the ability to assimilate, sort and aggregate complex information quickly and proficiently
• Knowledge of the online gaming market (particularly Casino, Live Casino & Poker) with a strong understanding of the competitor landscape
• Creative thinking, backed by analytical and problem solving skills
• Written and spoken English to business level is essential
• Other languages are beneficial, especially Russian, Spanish & Greek

Necessary work experience

• Previous Casino CRM and/or Casino Product experience, ideally within B2B Online Gaming
• Experience of working within an online B2B gaming company in a customer facing, revenue/target focused role is desirable
• Experience of working with IMS and/or other online gaming platform back offices, particularly in relation to promotional tool configurations

Job perks:

• Private comprehensive worldwide health and dental insurance,
• 20 vacation days + 12/13 bank holidays
• Complimentary breakfast, lunch, fruit, snacks, unlimited hot and cold drinks and more at our in-house canteen
• Many opportunities to socialise with your colleagues throughout the year, with many Company parties, events, team building activities, CSR initiatives and more!
• Free parking at Alcaidesa Car Park in La Linea de la Concepcion (for employees who reside in Spain outside of the La Linea area)
• A chance to level-up, with many learning and development opportunities available to all team members
• An investment in your mental and physical health, with a fully subsidised gym membership, as well as a free subscription to Headspace; the mindfulness meditation app.

We also offer a competitive salary, bonus scheme, pension program as well as a fantastic team culture. In addition, you'll get the opportunity to work in the gaming industry with one of the top teams in the sector. You'll get the chance to grow as a professional as well as the opportunity to invest in your educational growth. Playtech is an equal opportunities employer, and we welcome applications from all interested candidates. If you require any accommodations during the recruitment process, please reach out to [email protected]. Unless otherwise instructed, we will retain your details on file for 6 months in accordance with GDPR requirements.​​​​​​