About Playtech 

Founded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a market leader with c.6,400 employees across 24 countries.

Playtech is the gambling industry's leading technology company delivering business intelligence driven gambling software, services, content, and platform technology across the industry's most popular product verticals, including, casino, live casino, sports betting, virtual sports, bingo and poker. It is the pioneer of omni-channel gambling technology through its integrated platform technology, Playtech ONE. Playtech ONE delivers data driven marketing expertise, single wallet functionality, CRM and responsible gambling solutions across one single platform across product verticals and across retail and online.

Playtech partners with and invests in the leading brands in regulated and newly regulated markets to deliver its data driven gambling technology across the retail and online value chain. Playtech provides its technology on a B2B basis to the industry's leading retail and online operators, land-based casino groups and government sponsored entities such as lotteries. Playtech directly owns and operates Snaitech, the leading sports betting and gaming company in online and retail in Italy. www.playtech.com

Based at our offices in the World Trade Centre, and reporting into the Regional Director, we're looking for an exceptional Account Manager to join our ever-growing #PlaytechFamily. You will be on top of customer business model, own and manage the day-to-day commercial contact between Playtech customers and internal stakeholders.

• Be on top of customer business model, including Marketing strategy (i.e., Bonuses, Admin usage, etc.)
• Responsible for customer performance and revenue growth by making strategic recommendations using: KPI(s) & Benchmark analysis
• Promoting tasks internally (i.e., development requests, initiation of new projects)
• To assist the Regional Director in working on group wide deals
• To make sure that customers are aware of new Playtech products and to sell them in where possible/appropriate
• To make sure customers have appropriate marketing materials for promoting all products.
• To maximize revenues and profits through existing products and channels by further developing account management tools currently in existence
• Maintain excellent relationships with each Playtech customer through regular communication and meetings
• Co-ordinate the interface of Playtech’s project management, translation, finance, compliance, and legal processes with the customer’s equivalent staff
• Maintain detailed customer relationship information and to share regularly with colleagues/management
• Work on developing new marketing initiatives with customers
• Maintain detailed information on Playtech competition in the online market for regular feedback into team
• To maintain excellent market product and landscape knowledge for regular feedback into team
• Managing customer requests and needs
• Retention and Conversion strategy 
• Providing first level business support
• Escalation points for technical issues
• Attend exhibitions and events.
• Operational audit

You will be a great fit for this role if you are a highly self-motivated individual who can work well autonomously. We’re looking for someone with a high level of emotional intelligence (EQ) who is passionate about the gaming industry.

• Native to bilingual English skills, both written and spoken is A MUST! Spanish language is an advantage. 
• Experienced with managing or working with international and external customers
• Experience with a software or internet company in relevant position preferable
• Self-motivated, detail oriented, self-managed, team player, multitasking
• Service and business orientated with excellent interpersonal skills
• Strong analytical and problem-solving ability
• Knowledge of internet advertising an advantage
• Ability to prioritize and manage client engagements
• Proven negotiation skills
• Background in managing legal contracts and documents an advantage
• Proven ability to manage multiple client relationships which grow revenues
• Interest in and knowledge of sports, betting, casino games & poker.
• Understanding of IT platforms, systems, and development processes
• Good with numbers
• Experience in the online gaming industry
• Proven experience or background with Customer Services/ Customer Support B2B

Job perks:

• Private comprehensive worldwide health and dental insurance,
• 20 vacation days + 12/13 bank holidays
• Complimentary breakfast, lunch, fruit, snacks, unlimited hot and cold drinks and more at our in-house canteen
• Many opportunities to socialise with your colleagues throughout the year, with many Company parties, events, team building activities, CSR initiatives and more!
• Free parking at Alcaidesa Car Park in La Linea de la Concepcion (for employees who reside in Spain outside of the La Linea area)
• A chance to level-up, with many learning and development opportunities available to all team members
• An investment in your mental and physical health, with a fully subsidised gym membership, as well as a free subscription to Headspace; the mindfulness meditation app.

We also offer a competitive salary, bonus scheme, pension program as well as a fantastic team culture. In addition, you'll get the opportunity to work in the gaming industry with one of the top teams in the sector. You'll get the chance to grow as a professional as well as the opportunity to invest in your educational growth. Playtech is an equal opportunities employer, and we welcome applications from all interested candidates. If you require any accommodations during the recruitment process, please reach out to [email protected]. Unless otherwise instructed, we will retain your details on file for 6 months in accordance with GDPR requirements.​​​​​​