Technical Support Specialist

  • Full-time

Company Description

Playtech is a global leader in the gaming software business, maintaining a large and integrated network of successful products. With over 20 years of experience, we create exciting gaming experiences for players worldwide. Playtech is dedicated to designing, developing, and delivering high-quality gaming technology and raising responsible gambling standards.

Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech’s overall commitment to responsible business practices.

Ready to level up your career?

Playtech‘s Service Operations Unit is looking for a motivated Technical Support Specialist with excellent communication and problem-solving skills.

Job Description

Your influential mission. You will...

  • Investigate, troubleshoot, and solve our customers’ various concerns
  • Be ready to expect the unexpected and tackle critical situations
  • Communicate with our licensees and partners in English mainly via emails
  • Work in shifts (no night shifts)

Qualifications

Components for success. You...

  • Are interested in the field of IT
  • Have a strong work ethic and the willingness to take responsibility for your work
  • Enjoy working in the team and aren’t afraid to ask for help
  • Possess outstanding communication skills and ability to work effectively in an English-speaking environment 
  • Are ready for routine tasks, but also to adapt to different situations

You'll get extra points for...

  • Having a higher education and/or experience in related field

Thrive in a culture that values...

  • Professional team environment, where we offer you proper training and knowledge sharing
  • Your personal development
  • Active lifestyle and provide you with a well-being package
  • Variety – no day is the same

Additional Information

HOW TO APPLY?
In addition to sending us your CV, please also add a short essay (with a length of approximately 300 words) on the topic of Why would I be a great Technical Support Specialist in English. You can write it in the comment section in the end of the application page (under "your message to the hiring manager"). Please note that we are only considering applications with essays.

TECHNICAL SUPPORT TEAM
Technical Support is always in the center when something is happening with Playtech’s software solutions. Our goal is to offer 24/7 high-quality service to our global customers and partners whenever and wherever needed.

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