Client Delivery Manager

  • Full-time

Company Description

Playtech is the world’s largest online gaming software supplier traded on the London Stock Exchange Main Market, offering cutting-edge, value-added solutions to the industry’s leading operators.
Playtech develops unified software platforms and content for the online and land-based gaming industry, together with providing a range of ancillary services such as marketing, hosting and CRM services.
At Playtech diversity and inclusion is a priority for us and we are an equal opportunities company, all applications will be considered regardless of race, sexual orientation, disability, gender identity and religion.

Job Description

Responsibilities:
• Create, maintain and control the client’s schedule and dashboard across all teams
• Analyze and handle all issues and change requests for timely delivery of the client scheduled release.
• Proactively identify risks and issues to the quality of the product
• Troubleshoot all issues reported externally and internally
• Drive external dependencies and their schedule
• Oversee and execute on that process/plan
• Shepherd your customers through the Release process, being mindful of all requirements
• Be the communication hub internally and externally
• Implement continuous improvement practices
• Report status as required

Qualifications

Qualifications:
• 3+ years of IT experience
• Precise written and verbal communication English skills
• Strong cross team/group/organization collaboration skills
• Ability to foresee and analyzes risks, develop risk management plan and mitigate subsequent issues
• High-powered analytical skills and the ability to understand concepts and situations that pass by many others, multitasking skills
• Developer and/or Project Manager and/or Software Tester background will help to gain team credibility
• You thrive in a dynamic environment and like to constantly learn new things
 
As a plus:
• Higher education in the field of IT
• Experience in Tech/Customer Support or related field
• The ability to quickly adapt well in quickly changing situations, have good stress tolerance and excellent time management skills

Additional Information

We offer:
• Possibility to work with a product company
• Professional growth
• Educational possibilities
• Competitive compensation
• Fully-equipped perfect office space located in the city center (“Palats Sportu” metro station)
• Warm and friendly attitude to every specialist

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