Playtech is the gambling industry's leading technology company, delivering business intelligence-driven gambling software, services, content and platform technology across the industry’s most popular product verticals, including casino, live casino, sports betting, virtual sports, bingo and poker. It is the pioneer of omni-channel gambling technology through its integrated platform technology, Playtech ONE. Playtech ONE delivers data-driven marketing expertise, single wallet functionality, CRM and safer gambling solutions across one single platform across product verticals and across retail and online.

Playtech partners with and invests in the leading brands in regulated and newly regulated markets to deliver its data-driven gambling technology across the retail and online value chain. Playtech provides its technology on a B2B basis to the industry’s leading retail and online operators, land-based casino groups and government sponsored entities such as lotteries.

Playtech has in total c.5,900 employees across 18 countries and is headquartered in the Isle of Man. The Playtech Bulgaria team is built of more than 160 highly skilled developers, QA and IT experts who participate in the development of Poker, Casino and IMS products, which are essential part of Playtech’s product portfolio.

We are seeking an experienced Senior Support Engineer to join our IT Services team, who will be responsible for our internal software applications. In this role, your duties will include resolving critical application incidents, working on software upgrade projects of existing applications as well as installing/commissioning new systems.

A perfect candidate should demonstrate broad experience in supporting commonly used applications in IT industry, and have a solid foundation in Windows OS and networking.

• Managing various enterprise applications ensuring their high availability
• Managing incidents, requests and changes as required 
• Performing analyses on software application functionality and suggesting improvements
• Supporting day-to-day Incident/Request management for internal systems
• Ensures security and efficiency of IT applications
• Upgrades systems with new releases
• Oversee installation and maintenance of software applications
• Establishing the root causes of application errors, and escalating serious concerns to the direct manager
• Keeping a record of configuration changes and scheduling application updates
• Providing front-end support to clients

• Experience with Microsoft-based applications 
• Experience with OpenSource web servers (ie. Apache/Nginx/etc) 
• Good understanding of Active Directory, Azure AD and Windows operating systems
• Experience with virtualization on-prem and Cloud (VMWare, Docker, etc)
• Experience with AWS and Azure 
• Experience with scripting - PowerShell
• General experience supporting HTTP-based applications
• Resourcefulness and problem-solving attitude
• Ability to keep up with innovation in application design
• Experience in Project Management 

• Bachelor's degree in SW, CS, IT, Information Systems, Computer Engineering, or similar
• Experience with MySQL/MariaDB databases 
• Experience with Linux OS 
• Experience supporting Atlassian products (Jira/Bitbucket/Bamboo/Confluence)
• Good understanding of DNS, TCP/IP networking