Playtech is the gambling industry's leading technology company, delivering business intelligence-driven gambling software, services, content and platform technology across the industry’s most popular product verticals, including casino, live casino, sports betting, virtual sports, bingo and poker. It is the pioneer of omni-channel gambling technology through its integrated platform technology, Playtech ONE. Playtech ONE delivers data-driven marketing expertise, single wallet functionality, CRM and safer gambling solutions across one single platform across product verticals and across retail and online.

Playtech partners with and invests in the leading brands in regulated and newly regulated markets to deliver its data-driven gambling technology across the retail and online value chain. Playtech provides its technology on a B2B basis to the industry’s leading retail and online operators, land-based casino groups and government sponsored entities such as lotteries.

Playtech has in total c.6,300 employees across 24 countries and is headquartered in the Isle of Man.

• Excellent knowledge of Windows 10 and– at least 2-3 years’ experience
• Knowledge of MacOS operating systems - advantage
• Good understanding of Windows based client environments (Active Directory, GPO's, SCCM/ MDT installations, Windows update, etc.)
• Practical knowledge of Computer Hardware and Maintenance
• Good understanding of TCP/IP, Network elements and services, Wireless and VPN environments
• Contribute to Documentation, KB, manuals, monitoring
• Knowledge and experience in cloud solutions (Office365, Azure) – advantage

Interpersonal Skills

• Excellent communication skills, verbal and written.
• Excellent troubleshooting skills, out of the box thinking and ability to provide workaround quickly.
• Ability to prioritize tasks and maintain/improve SLA
• Self-learner, ability to learn and adopt new technologies
• Self-motivated, can-do attitude
• Customer orientated
• Ability and willingness to grow in the IT field, adopt knowledge and use it.
• Ability to take responsibilities

Responsibilities

• Be part of global IT team and participate in global company wide projects.
• Provide tier 1-2 support for end users on local and remote sites.
• Work with service desk ticketing system.
• Track and Keep IT assets inventory up-to-date.
• Installation, administration, maintenance and troubleshooting of windows/mac and mobile devices.
• Troubleshoot network issues.

Degree education preferred but not essential.

At Playtech diversity and inclusion is a priority for us and we are an equal opportunities employer, all applications will be considered regardless of race, sexual orientation, disability, gender identity and religion.