About Playtech 

Founded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a market leader in the gambling and financial trading industries with c.6,400 employees across 24 countries.

Playtech is the gambling industry's leading technology company delivering business intelligence driven gambling software, services, content and platform technology across the industry's most popular product verticals, including, casino, live casino, sports betting, virtual sports, bingo and poker. It is the pioneer of omni-channel gambling technology through its integrated platform technology, Playtech ONE. Playtech ONE delivers data driven marketing expertise, single wallet functionality, CRM and responsible gambling solutions across one single platform across product verticals and across retail and online.

Playtech partners with and invests in the leading brands in regulated and newly regulated markets to deliver its data driven gambling technology across the retail and online value chain. Playtech provides its technology on a B2B basis to the industry's leading retail and online operators, land-based casino groups and government sponsored entities such as lotteries. Playtech directly owns and operates Snaitech, the leading sports betting and gaming company in online and retail in Italy. www.playtech.com

In charge of executing different Backoffice configurations in order to support our Operations teams, we’re looking for a highly motivated Backend Office Agent to join our growing team. The ideal candidate will possess a good understanding of the gaming industry, will have good business acumen and will possess excellent customer-service skills in order to support our internal teams in their day-to-day work. You will also possess a good understanding of Gaming platform components, bonus flows, payments, game integrations and more.

Key duties and Responsibilities

• Work through initial requirements/specifications and change requests.
• Execute complex system configurations based on business requirements.
• Get familiar with the different backend systems and be the problem solver in terms of system abilities and providing creative solutions.

• Strong attention to detail.
• Commitment, enthusiasm, and assertiveness.
• Highly motivated individual who can work alone and as part of a larger team.
• Solution-focused mindset.
• Highly organized and goal-oriented with a structured way of working.
• Ability to handle high-pressure situations professionally and calmly.
• High social competence, very good communication skills and empathic. behaviour.
• Good level of written and spoken English.
• Experience in the industry or in a similar role is an advantage.

We offer a competitive salary, bonus scheme, private medical insurance, many job perks as well as a fantastic team culture. In addition, you'll get the opportunity to work in the gaming industry with one of the top teams in the sector. You'll get the chance to grow as a professional as well as the opportunity to invest in your educational growth. Playtech is an equal opportunities employer, and we welcome applications from all interested candidates. If you require any accommodations during the recruitment process, please reach out to [email protected]. Unless otherwise instructed, we will retain your details on file for 6 months in accordance with GDPR requirements.