Founded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a market leader in the gambling and financial trading industries with c.6,400 employees across 24 countries.

Playtech is the gambling industry's leading technology company delivering business intelligence driven gambling software, services, content and platform technology across the industry's most popular product verticals, including, casino, live casino, sports betting, virtual sports, bingo and poker. It is the pioneer of omni-channel gambling technology through its integrated platform technology, Playtech ONE. Playtech ONE delivers data driven marketing expertise, single wallet functionality, CRM and responsible gambling solutions across one single platform across product verticals and across retail and online.

Playtech partners with and invests in the leading brands in regulated and newly regulated markets to deliver its data driven gambling technology across the retail and online value chain. Playtech provides its technology on a B2B basis to the industry's leading retail and online operators, land-based casino groups and government sponsored entities such as lotteries. Playtech directly owns and operates Snaitech, the leading sports betting and gaming company in online and retail in Italy. 

 Playtech's Financials Division, Finalto, is a technology leader in the CFD and financial trading industry and operates both on a B2B and B2C basis. www.playtech.com

The Head of VIP Management & Support will help deliver the VIP strategy for a number of online brands and deliver on overall targets. The incumbent will be required to build and maintain relationships with VIP players and will proactively contact clients to obtain maximum lifetime value.

Key duties & tasks:

• Analysing and reporting on VIP activity
• Managing a team of VIP experts
• Responsibility for VIP gifts and events
• Assisting with the acquisition of new VIPs
• Analysing and pro-actively anticipating VIP needs and identifying new opportunities
• Creating an enhanced, proactive service for VIP members to create and encourage loyalty and increase customer satisfaction levels
• Dealing with escalated issues/queries for VIPs, sourcing solutions to ensure effective resolution and proactively offer advice 
• Cultivating a strong relationship with VIP players, developing them through regular one to one correspondence by email, telephone, live chat, post and face to face is necessary
• Providing accurate weekly and monthly reporting
• Keeping up to date with any significant industry changes that may affect the VIP accounts
• The ability to empathise while understanding different behavior preferences is a must, as is a high level of integrity and agility
• You will have a professional approach to work and a real passion to be the very best, taking pride in the products our clients create and deliver
• The ability to work flexible hours when required
• Managing the VIP P&L
• Managing a remote team of VIP agents
• Building matrix to optimize VIP value and retention 

In order to be successful in this role we are looking for someone with the following skills and experience: 

• Experience in the online gaming industry as VIP manager or equivalent
• A confident individual with excellent interpersonal skills, the successful candidate should possess both strong relationship and negotiation skills, coupled with keen commercial awareness

We offer a competitive salary, bonus scheme, private medical insurance, many job perks as well as a fantastic team culture. In addition, you'll get the opportunity to work in the gaming industry with one of the top teams in the sector. You'll get the chance to grow as a professional as well as the opportunity to invest in your educational growth. 

Playtech is an equal opportunities employer and we welcome applications from all interested candidates. If you require any accommodations during the recruitment process please reach out to [email protected].

Unless otherwise instructed, we will retain your details on file for 6 months in accordance with GDPR requirements.