Front Line Lead

  • 71 High Holborn, London, United Kingdom
  • Full-time

Company Description

Playtech is the gambling industry's leading technology company, delivering business intelligence-driven gambling software, services, content and platform technology across the industry’s most popular product verticals, including casino, live casino, sports betting, virtual sports, bingo and poker. It is the pioneer of omni-channel gambling technology through its integrated platform technology, Playtech ONE. Playtech ONE delivers data-driven marketing expertise, single wallet functionality, CRM and safer gambling solutions across one single platform across product verticals and across retail and online.

Playtech partners with and invests in the leading brands in regulated and newly regulated markets to deliver its data-driven gambling technology across the retail and online value chain. Playtech provides its technology.

Job Description

• Communicate about issues with B2B clients
• Maintain tickets in issue tracking system
• Investigate and resolve reported issues
• Coordinate issue resolution with third parties and development teams
• Provide Out of Hours On Call support


  • At least 2 years of prior experience as a L1 or L2 Support Engineer
  • Troubleshooting skills: client issues debugging, logs analysis, anomalies detection
  • Experience with Linux system support and production systems support
  • Experience with SQL
  • Experience with issue tracking systems: Jira, ServiceNow
  • Experience with WEB based applications
  • Programming skills in Python and Bash
  • Ability to work on multiple issues simultaneously
  • Ability to work independently with minimum supervision
  • Excellent communication skills
  • Advanced skills in both written and spoken English

Nice to have:

  • Experience of a developing applications in Python
  • Experience working in a product company
  • A service-minded approach and a problem-solving attitude
  • Experience working with Docker and Kubernetes
  • Sports Betting terminology and experience

Additional Information

We offer:

• Professional growth
• Educational possibilities
• Competitive salary

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