Videobet Interactive Sweden AB, Videobet Sweden, is a fully owned subsidiary of Playtech Plc listed on the Main Market of the London Stock Exchange (PTEC:LSE). While Playtech has over 5 900 employees spread over 18 countries, Videobet Sweden is a mid-sized organisation, beautifully located just by the water at Liljeholmen in Stockholm.

Videobet Sweden is part of Playtech Retail, which is Playtech’s division focusing on retail markets. Videobet Sweden’s core business is the supply of Playtech Retail’s leading VLT products, including TruServ; a server-based gaming system, gaming terminals, games and services.

Videobet Sweden focuses on highly regulated markets, where customers typically are national lotteries or organisations operating under a national gambling license. In cooperation with our licensees we have focused heavily on responsible gaming and a safe player experience to provide a sustainable business that people can trust.

Videobet Sweden has an extensive quality management system and information security management system and maintains an ISO 27001:2013 certification. Our quality statement is a commitment to timely deliveries with quality and value built in, for great player experience and operator success.

• Operate and monitor our client server-based gaming system: TruServtm
• Communicate about support issues with B2B clients
• Maintain support tickets in issue tracking system
• Investigate and resolve reported support issues
• Coordinate issue resolution with third parties and development teams
• Create various gaming related reports

Our operation and support service are available 24/7. Hence your working time will both daytime (8-16) and evening time (16-24) according to a given scheme. Some days you will also have oncall (beredskap) during night time (00:00-08:00).

• Previous working experience with IT-Support is a plus but not a must. Persons with limited working experience but very good IT/computer knowledge will also be considered.  
• Troubleshooting skills: client issues debugging, logs analysis, anomalies detection
• A service-minded approach and a problem-solving attitude
• Ability to work on multiple issues simultaneously
• Ability to work independently with minimum supervision
• Excellent communication skills
• Advanced skills in both written and spoken English

Nice to have:

• Relevant IT education
• Experience working with Linux / Windows / Active Directory (AD) / VMware / Oracle / SQL / Nagios / Op5
• Experience with issue tracking system Jira
• Experience working in a product company
• Casino betting terminology and experience
• Italy language

Collective Bargain Agreement (kollektivavtal) between Videobet Sweden and Almega IT exits.