Senior Systems Engineer [016019]

  • 9 Broadgate, Chadderton, United Kingdom
  • Full-time

Company Description

Company

Playtech PLC is the world’s leading supplier of systems and content for the online gambling industry with other 5,000 employees worldwide.  Playtech provides a complete solution for the management of omnichannel gambling across a range of verticals (casino, sports, poker and bingo) and is committed to supporting responsible gambling and protection of vulnerable players. 

Our Manchester office (M60 J21), is the home of Neon, the world’s fastest-growing system for bricks-and-mortar casinos.  Neon’s prestigious international client base includes:

  • SBM Monte Carlo (operator of the legendary casinos in Monaco)
  • Sun International (South African operator of some of the world’s leading integrated resorts)
  • MSC Cruises (operator of 15 high-end cruise ships with onboard casinos)
  • Grosvenor Casinos (55 UK casinos connected to a central system hosted in Microsoft Azure)
  • Olympic Casinos (Eastern Europe’s largest casino operator with over 100 casinos in 6 countries)

We continue to grow rapidly despite devastating effect of COVID-19 on our industry and are currently expanding and reorganising to establish Neon as the global market leader.  Alongside our Manchester office, we have teams in Nice, Nova Gorica, Ho Chi Minh City, Johannesburg and Buenos Aries which each serve the local market.

Products

The success of Neon is built on strong client relationships, modern technology and customer-focused innovation.  The product consists of a suite of modern, loosely coupled web and mobile applications which can be installed in the cloud or on-premise to deliver:

  • The casino team with effective tools to manage risks and optimise revenue and efficiency
  • Players with the best gaming experience and protection technology can enable
  • Leading-edge CRM, marketing and engagement
  • Enterprise-level business intelligence and machine learning

Job Description

Your Department

The Technical Services function is based in Manchester, supported by engineers and consultants in our international offices and provides the following functions on a global basis:

  • Delivery of the technical aspects of Neon installations and upgrades
  • Implementation of systems for exhibitions, customer evaluation and product certification
  • Technical projects for Neon customers (server/cloud migrations etc)
  • Technical supervision of system implementations and go lives
  • Monitoring and maintenance of production systems
  • Helpdesk and technical support

Your Responsibilities

You will report to the Technical Services Manager and your responsibilities will include:

  • Install and upgrade Neon in high-availability environments (cloud, VMware Fault Tolerance, SQL clustering, Service Fabric etc)
  • Plan, script and implement business critical Neon upgrades, minimising business impact
  • Supervise and support system implementations and go lives
  • Maintain internal development and QA environments
  • Produce high-quality system and implementation documentation
  • Provide second-line support for technical incidents and generally assist and advise the helpdesk team
  • Remain customer focused to ensure that we always deliver an outstanding level of service  

Qualifications

Your Experience and Skills

As we expand our Technical Services department, we are open to a variety of skillsets and candidate profiles to support our varied product range.  As a senior member of the team, you will be expected to meet most or all the following criteria:

  • Very good SQL and PowerShell skills
  • Excellent working knowledge of Microsoft SQL Server 2016+, Windows Server 2016+, IIS and Windows 10
  • Excellent planning skills, including the ability to manage your own workload and communicate effectively with our team
  • Very good communication skills, including the ability to lead a team on site, communicate with our customers’ technical and senior management and deliver technical training and overviews to customer and internal audiences
  • Quick learner.  We would like to get you at the coal face as quickly as possible so you will need to be a self-starter and working with our training team, take responsibility for your own learning
  • Knowledge of Microsoft Azure and Service Fabric would be a distinct advantage

Our General Expectations

Our basic expectations within you to perform this role are that:

  • You are prepared to travel when required subject to proper planning and personal circumstances (estimate 60-75 days per year, maximum 14 days per trip)
  • You understand that we don’t work in a 9-5 environment due to our international client base
  • You will be excited to be part of a fast-moving company and the prospect of visiting interesting places and implementing high-tech, high-performance systems that drive genuine business value

Additional Information

Working for Playtech

We operate a people first approach to our business and are highly focused on providing our team with the tools they need to excel.  The team work hard and smart, investing their time and expertise in an environment which provides the freedom to express themselves and innovate.

We are a fast-growing, fast-moving company in a dynamic industry.  Our sales teams bring many exciting opportunities and our strike rate in closing business is excellent.  Our R&D teams are always working on new, innovative products.  You will need to be a self-starter who can adapt to a changing environment to support the company’s ambitious growth plans.

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