Helpdesk Team Leader [013425]

  • Sportyvna Square, 1a, Kyiv, Ukraine
  • Full-time

Company Description

Playtech develops unified software platforms and content for the online and land-based gaming industry, together with providing a range of ancillary services such as marketing, hosting and CRM services. Leading gaming applications include casino, poker, bingo, sports betting, live gaming, casual and fixed odds.

Job Description

·       Lead the Helpdesk team in our Kiev office

·       Be responsible for efficient support of the Helpdesk Team

·       Monitor performance, improve procedures

·       Work together with other Helpdesk team leaders globally.

·       Provide quality IT support for end-users

·       Perform hardware and software installations

·       Perform user, hardware and software accounting

·       Documentation creation and maintenance

·       Be initiative and positive team member


· Previous experience as an IT Support Specialist

· Team Leadership experience to manage, mentor and motivate distributed teams

· MacOS support knowledge

· General Windows support knowledge

· Experience in user hardware troubleshooting

· Good spoken and written English

· Excellent communication skills, strong customer orientation

· Calm, responsible, initiative, self-organized, eager to learn

Additional Information

We offer:

• Career and professional growth
• Competitive compensation
• Fully-equipped perfect office space located in the city center (“Palats Sportu” metro station)
• Warm and friendly attitude to every specialist

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