Playtech is the world’s largest online gaming software supplier traded on the London Stock Exchange Main Market, offering cutting-edge, value added solutions to the industry’s leading operators. Company’s business portfolio consists of the most prominent names in the business, including William Hill, Netplay, Betfred, Mansion, Bet365, etc.

About the role

As a L1/L2 Support Engineer at Quickspin, you will play a crucial role for our platform team by supporting the systems tied to our new platform. This role is an important one for Quickspin, as you will diagnose and rectify any potential issues on our network and Systems while keeping contact with our B2B clients. You will also cooperate with our platform team in Stockholm and therefore be an important link between our products and clients.

Being attentive to our customers and a skilled support engineer, you will be supporting a high-load production application whilst communicating with both customers and internal stakeholders like Developers & Account Managers. You will investigate product-specific issues and work in a small and agile team with opportunities for your professional development.

• At least 2 years of prior experience as a L1 or L2 Support Engineer
• Experience with Linux system support and production systems support
• Good understanding of networking: TCP/IP, NAT, DNS
• Programming skills in Python, Ruby and/or Bash
• Experience with issue tracking systems: Jira, ServiceNow
• Troubleshooting skills: client issues debugging, logs analysis, anomalies detection
• Experience with technologies like Docker, Ansible, Elastic Stack, Grafana, Zabbix and Nagios.
• Advanced skills in both written and spoken English

Nice to have:

• Experience working in a product company
• A service-minded approach and a problem-solving attitude
• The ability to deliver in an agile environment where pace is high and all voices matter
• Desire for personal development

We offer:

• Professional growth
• Educational possibilities
• Competitive compensation
• Fully-equipped perfect office space located in the city center (“Palats Sportu” metro station)
• Warm and friendly attitude to every specialist
• Possibility to cooperate with a product company