Technical Account Manager

  • Vanemuise 7, Tartu, Estonia
  • Full-time

Job Description

WHAT WILL YOU DO?

  • Maintain full awareness and visibility of licensee technical support and operational activities throughout service lifecycle, ensuring correct prioritization, overseeing the handling and efficient resolution of all licensee issues
  • Act as the main focal point between licensee organization and Playtech internal divisions in all technical aspects of service delivery 
  • Align Playtech operational procedures with their counterparts in licensee organization, identifying support optimization opportunities and leading service improvement programs 
  • Gain full understanding and maintain up to date overview of licensee services, logical setup of solutions and 3rd party integrations. Act as licensee knowledge center within Playtech

Qualifications

WHAT HELPS YOU SUCCEED?

  • Effective communication and comprehension skills in English 
  • Strong problem solving skills, ability to maintain progress in stressful work situations 
  • Being able to juggle multiple demands and prioritize work according to defined goals 
  • Self-managed and well organized, continuously striving to improve one’s work efficiency 
  • Knowledge/experience with modern IT solutions and IT Services Management 
  • Higher education (may still be obtained), preferably in the field of IT

Additional Information

WE OFFER

  • Professional challenges that keep you going 
  • Smart and talented people to work with and learn from 
  • Lots of possibilities for self-realization and growth, TAM contribution can have major impact on our VIP customers’ and Playtech success 
  • Great variety of benefits and a lot of team events that make you feel part of an awesome community

HOW TO APPLY?

Send us your CV and essay on the topic of Daily habits and work ethic of an exemplary Technical Account Manager in English. Please write the essay in the comment section in the end of the application page (under Your message to the hiring manager).

PLAYTECH'S SERVICE OPERATIONS UNIT

Service Operations aims to establish and maintain a balance between our customer’s expectations and Playtech’s operational capabilities, advocate service management best practices and continuous improvement throughout service lifecycle. Service Operations is enabling the success of Playtech business. 

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