Problem Coordinator

  • Vanemuise 7, 51004 Tartu, Estonia
  • Full-time

Job Description

WHAT WILL YOU DO?

  • Conduct root cause analysis for critical and reoccurring incidents, coordinate activities to prevent incidents from happening
  • Manage the life-cycle of identified Problems (reporting, investigation, communication and coordination of activities to address root causes)
  • Maintain Problem Management interfaces with other processes and units in the company
  • Engage in the avoidance of interruptions (proactive Problem Management), i.e. via trend analysis of important services or historic incidents
  • Promote Problem Management mindset across the company

Qualifications

WHAT HELPS YOU SUCCEED?

  • Very good written and spoken English
  • General knowledge of service operation frameworks (ITIL, Lean IT, DevOps)
  • Very good problem-solving skills with an emphasis on resolution of complex technical problems
  • Ability to quickly understand complex systems and coordinate virtual technical teams to solve problems with such systems
  • Self-managed and taking full responsibility in the scope of daily work
  • Persistence to keep investigating and pushing important topics that may run to a dead end but still need to be resolved
  • Higher education in the field of IT is a bonus 

Additional Information

WE OFFER

  • The possibility to make a notable difference in the level of service that Playtech is offering to its licensees through sharing his/her experience and risk awareness with service development and delivery units
  • The self-satisfaction and dopamine rush after closing a long outstanding complex problem and the feeling that you have made a real difference in Playtech
  • Professional challenges and versatile tasks for personal achievement opportunities
  • International and multicultural work environment in a leading technology company
  • Great variety of benefits and a lot of team events that make you feel part of an awesome community
  • Office with a modern vibe in Tartu city center

SERVICE OPERATIONS UNIT

We aim to establish and maintain a balance between our customer’s expectations and Playtech’s operational capabilities, advocate service management best practices and continuous improvement throughout service life-cycle. We are enabling the success of Playtech's business.

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