- Vanemuise 7, 51004 Tartu, Estonia
WHAT WILL YOU DO?
- Conduct root cause analysis for critical and reoccurring incidents, coordinate activities to prevent incidents from happening
- Manage the life-cycle of identified Problems (reporting, investigation, communication and coordination of activities to address root causes)
- Maintain Problem Management interfaces with other processes and units in the company
- Engage in the avoidance of interruptions (proactive Problem Management), i.e. via trend analysis of important services or historic incidents
- Promote Problem Management mindset across the company
WHAT HELPS YOU SUCCEED?
- Very good written and spoken English
- General knowledge of service operation frameworks (ITIL, Lean IT, DevOps)
- Very good problem-solving skills with an emphasis on resolution of complex technical problems
- Ability to quickly understand complex systems and coordinate virtual technical teams to solve problems with such systems
- Self-managed and taking full responsibility in the scope of daily work
- Persistence to keep investigating and pushing important topics that may run to a dead end but still need to be resolved
- Higher education in the field of IT is a bonus
- The possibility to make a notable difference in the level of service that Playtech is offering to its licensees through sharing his/her experience and risk awareness with service development and delivery units
- The self-satisfaction and dopamine rush after closing a long outstanding complex problem and the feeling that you have made a real difference in Playtech
- Professional challenges and versatile tasks for personal achievement opportunities
- International and multicultural work environment in a leading technology company
- Great variety of benefits and a lot of team events that make you feel part of an awesome community
- Office with a modern vibe in Tartu city center
SERVICE OPERATIONS UNIT
We aim to establish and maintain a balance between our customer’s expectations and Playtech’s operational capabilities, advocate service management best practices and continuous improvement throughout service life-cycle. We are enabling the success of Playtech's business.