WHAT WILL YOU DO?

• Troubleshoot technical issues as part of second or third level of support and escalate bugs to the development team
• Interact with clients in English, mostly through email and Jira
• Monitor the customer estates across the globe
• Reproduce technical issues in customer support lab

WHAT HELPS YOU SUCCEED?

• Fluency in English
• Excellent computer skills
• Keen interest in technology and resolving issues
• Willingness and thrift to learn
• Ability to handle stress
• Very good communication skills

Beneficial:

• Previous background in technical support
• Higher education, preferably in the field of IT

WHAT WE OFFER

• Professional challenges that keep you going
• An international and multicultural work environment in a leading tech company
• A modern yet cosy office with a great view in Ülemiste City
• A competitive salary & benefits plan
• Talented people to work with and learn from
• Fruits, great coffee, Friday breakfast mornings, ping pong and other games
• Lots of exciting team and company events that make you feel part of a community

PLAYTECH’S VIDEOBET UNIT AND TECH SUPPORT TEAM

Videobet specializes in the development and management of software used in retail gaming markets. Our platform and games support tens of thousands of gaming machines around the world from Bingo Halls and Arcades to Bookmakers and Casinos.

In most cases, our Tech Support team is third line support, so not your average helpdesk answering calls from panicking end users. We are a group of skilled individuals with great team spirit and a ‘can-do’ mentality, looking for an equivalent addition to the team. If you feel like this is for you, please send your resume.