Introduction to Playbook
Playbook is an innovative company driven by a passion for delivering top-tier entertainment in the world of betting. We firmly believe that betting should be an exhilarating experience, and our mission is to empower operators with the tools they need to not only attract and retain customers but also to provide them with the highest level of entertainment.

Our Commitment to Operators
At Playbook, we are committed to providing operators with a comprehensive suite of solutions that go beyond the ordinary. Our dedicated engineering team has developed a cutting-edge platform that is highly scalable and modular, allowing businesses to tailor it to their unique needs. We understand that no two operators are the same, and we're here to support their vision and goals.

Global Presence
With offices strategically located in Krakow and London, Playbook is well-positioned to serve clients on a global scale. We pride ourselves on offering tailored solutions.
At Playbook, we are dedicated to redefining the betting experience, and we invite you to join us on this journey.

(Afternoon shift 4 PM-12AM)

A Service Management Specialist is responsible for ensuring the effective and efficient delivery of services to meet the needs of an organization and its customers. This role involves developing, implementing, and maintaining service management processes, standards, and best practices. The Service Management Specialist works closely with various teams to optimize service delivery and enhance customer satisfaction.

Responsibilites:

• Support incident and change management processes 
• Assist in configuration of monitoring and alerting systems
• Assist in maintaining SLAs and process documentation
• Assist in risk assessments and processes related to BCP
• Participate in on-call rotations
• Interest in cybersecurity a bonus!

• Great communication skills
• Can do attitude
• Desire to learn 
• Embraces and supports change
• Calm and thorough

What We Offer

• Health Care and Multisport Card
• Conference and training budgets 
• Company library
• Possibility of remote / hybrid / office work
• Office in the city center - Rynek Główny 6, 31-042 Kraków
• Top-notch equipment
• Table Soccer and Game console
• Place for your bike 
• Employee referral program
• 2000 PLN to spent on your proffesional grow