Playbook Engineering offers a global betting platform that provides a service to established operators and new entrants who are looking to disrupt the industry. We have offices in London and Krakow and are a young and fast-growing company.

Support Team is responsible for analyzing, assisting and troubleshooting client requests (only via e-mail, there's no telephone). Support Team is also proactively monitoring all company systems and products via various monitoring tools, to be able to quickly notify Service Delivery and Development teams should a failure occur.We’re looking for individuals who are willing to join a fast-paced and rapidly expanding environment, are open for new challenges and are eager to learn. All Support Technician positions are either mostly day or mostly night shifts - determined up front.

We are currently looking for individuals interested in mostly 50 % night and 50% day shifts.

• Basic knowledge of web technologies such as HTML
• Excellent written and verbal English skills
• Excellent attention to detail
• High communication and interpersonal skills
• Ability to work a flexible work schedule as needed

Responsibilities

• Monitoring company systems and products using monitoring tools such as Zabbix, Grafana and Jenkins
• Logging client requests using ticketing systems such as JIRA
• Managing client requests and helping with their resolution (ensuring proper communication between internal teams)
• Supporting clients with reported issues via email
• Formulating resolution reports

Nice To Have

• Experience in working with tools such as Zabbix, Grafana, Kibana, Jenkins
• Experience in Customer Service
• Experience in working with Jira and Confluence or similar bug tracking system
• Experience in Python

What We Offer

• Health Care (Luxmed) for free
• Co-financed Multisport Card
• Conference and training budgets 
• English courses financed by us
• Company library
• Possibility of hybrid / office work
• Flexible working hours - 7/10 - 15/18
• Attractive office location in the heart of Krakow - Rynek Główny 6
• Top-notch equipment
• Table Soccer and Game console
• Employee referral program
• Online recruitment process