Support Technician [online recruitment]

  • Rynek Główny 6, Kraków, małopolskie, Poland
  • Employees can work remotely
  • Full-time

Company Description

Playbook Engineering offers a global betting platform that provides a service to established operators and new entrants who are looking to disrupt the industry. We have offices in London and Krakow and are a young and fast-growing company.

Job Description

Support Team is responsible for analyzing, assisting and troubleshooting client requests (only via e-mail, there's no telephone). Support Team is also proactively monitoring all company systems and products via various monitoring tools, to be able to quickly notify Service Delivery and Development teams should a failure occur.We’re looking for individuals who are willing to join a fast-paced and rapidly expanding environment, are open for new challenges and are eager to learn.All Support Technician positions are either mostly day or mostly night shifts - determined up front. Both day and night shifts are on a shift rotation schedule.

    Qualifications

    • Basic knowledge of web technologies such as HTML
    • Excellent written and verbal English skills
    • Excellent attention to detail
    • High communication and interpersonal skills
    • Ability to work a flexible work schedule as needed

    Responsibilities

    • Monitoring company systems and products using monitoring tools such as Zabbix, Grafana and Jenkins
    • Logging client requests using ticketing systems such as JIRA
    • Managing client requests and helping with their resolution (ensuring proper communication between internal teams)
    • Supporting clients with reported issues via email
    • Formulating resolution reports

    Nice To Have

    • Experience in working with tools such as Zabbix, Grafana, Kibana, Jenkins
    • Experience in Customer Service
    • Experience in working with Jira and Confluence or similar bug tracking system
    • Experience in Python

    Additional Information

    What We Offer

    • Health Care and Multisport Card
    • Conference and training budgets 
    • Company library
    • Possibility of remote / hybrid / office work
    • Flexible working hours - 7/10 - 15/18
    • Office in the city center - Rynek Główny 6, 31-042 Kraków
    • Top-notch equipment
    • Table Soccer and Game console
    • Place for your bike 
    • Employee referral program