Human Resources Business Partner (Verifications)

  • Full-time

Company Description

We are seeking a dynamic and versatile HR Business Partner to lead our client management and verification unit. The ideal candidate will possess a strong background in HR operations, strategic thinking, data analysis, and Verifications. As the lead point of contact for clients, you will play a pivotal role in ensuring client satisfaction, driving operational efficiency, and fostering strategic growth.

Job Description

Responsibilities:

  • Lead team to achieve 100% unit target by overseeing all unit activities and team management.
  • Act as unit’s chief culture officer, ensuring strict adherence to laid down rules on culture and performance.
  • Mentor and train team members to nurture their growth and development.
  • Develop and implement efficient frameworks for each client engagement with defined timelines, task delegation and monitoring.
  • Define unit goals and devise frameworks to guide team members toward successful outcomes.
  • Set performance metrics (KPIs) for team members and continuously monitor their achievements.
  • Prepare and deliver compelling pitches and presentations to potential clients.
  • Develop a robust clients’ prospect list and define likely services to peach.
  • Prepare personalized proposal for each client/ prospect
  • Utilize data analysis to extract insights, enhance operational efficiency, and identify strategic growth opportunities.
  • Maintain meticulous records of verification documents, employee details, feedback reports, and fee disbursements receipts.
  • Ensure OneDrive folder labelling is accurate and up to date at every point in time.
  • Build/ update database of verification personnel in all institutions for process efficiency.
  • Drive business development initiatives to meet financial targets, including market research for new opportunities.
  • Approach prospects with the aim to turn them into clients. Document the process.
  • Oversee day-to-day unit activities, ensuring seamless operations and task execution through people management and task ownership.
  • Foster relationships with academic institutions to streamline verification processes.
  • Monthly review of the Standard Operating Procedures (SOPs) for update and upgrade.
  • Strict adherence to SOPs and JDs always.
  • Follow-up with the Accounts unit on timely invoice issuance and monitor payment receipts.
  • Meet Clients expectations and deliver within stipulated timelines
  • Maintain a 100% client satisfaction rate and prevent client loss due to operational or strategic issues.
  • Task is considered incomplete until payment is received.

Qualifications

Qualifications:

  • A minimum of 4-6 years’ post NYSC experience in Human Resources Management.
  • A good first degree in any discipline
  • MBA/ Relevant Masters’ degree will be an advantage
  • HR certification required e.g., CIPM, SPHRi
  • Knowledge and practical experience in Staff verifications, Training, Business Development, Performance Management Lead team to achieve 100% unit target by overseeing all unit activities and team management.
  • Vast knowledge of Nigerian Labour Law
  • Verification Laws and Processes
  • Experience with Performance management
  • Vast knowledge of verification systems across academic institutions
  • Excellent in people management and employee engagement.
  • Demonstrated ability to understand training needs and development programs
  • Experienced in problem-solving skills.
  • Excellent verbal and written communication skills.
  • Proficiency in project management and MS Office Tools; Excel & Word