IT Services

IT Support Specialist

Location: Sandton, Gauteng – Remote Work

Type: Permanent

Salary: R300,000 per annum (Negotiable on experience and qualifications)

Introduction

Providing the best, leading-edge global support services to a variety of international organisations and focuses on increasing operational efficiencies so that customers can focus on their core business.

Job Description

We are looking for a talented, multi skilled IT Support Specialist to join our clients dynamic team of IT professionals. The successful candidate should have a passion for IT and be very comfortable with remotely supporting a variety of technologies like Windows Desktop and Server support, Linux Server support, Network and Security support and Virtualised Cloud based technology. He/she should reside in the Northern suburbs of Johannesburg, have their own reliable transport and be available for emergency standby and after hours when required.

Duties and Responsibilities

·         Provide IT Support for the Windows desktop and server environments of all remote offices.

·         Provide IT Support to the Linux Server environment for remote and hosting locations.

·         Provide Network and Security support for remote offices.

·         Support the Virtual and Cloud hosting environments.

·         Assist the IT team with the SLA’s for the ticketing system.

·         Monitoring of the remote IT infrastructure to ensure optimal uptime.

·         Regularly reviewing and updating of IT processes and procedures as required.

·         Implementing of new hardware and software at remote offices.

·         Implementing and maintaining of redundancy systems at remote offices.

Skills and Qualifications

·         Bachelor’s degree in Information Technology, BSc, BCom or BTech advantageous.

·         Relevant technical certifications on Windows Server, Desktop, Linux, Security etc. is preferred.

·         5–10 years hands on working experience supporting local and remote IT infrastructure.

·         Strong IT hardware and software knowledge across different operating systems is essential.

·         Solid understanding and hands on support experience with Virtual and Cloud environments eg. ESX, Hyper-V, AWS, Digital Ocean, Google Cloud.

·         Must possess a very high level of attention to detail in his/her work.

·         Good command of the English language, French advantageous.

·         Must reside in Jhb north.

·         Must have reliable own transport

·         Must be willing to work 07h00 to 16h00 weekdays and after hours/standby when required.

·         Must be a team player.

·         Bachelor’s degree in Information Technology, BSc, BCom or BTech advantageous.

·         Relevant technical certifications on Windows Server, Desktop, Linux, Security etc. is preferred.

·         5–10 years hands on working experience supporting local and remote IT infrastructure.

·         Strong IT hardware and software knowledge across different operating systems is essential.

·         Solid understanding and hands on support experience with Virtual and Cloud environments eg. ESX, Hyper-V, AWS, Digital Ocean, Google Cloud.

R300,000 per annum