Network Engineer

Contract

Company Description

Pinnacle Technology is a staffing firm provide great opportunity for candidates to work with few state client.

Job Description

This position requires a Cisco certified candidate. There are nine qualifying Cisco certifications – A CCNA, CCNE, or CCMP is highly desired

Preferred:

Two yrs. network exp. in WAN/LAN communications; PC based applications exp. with MS Word, Excel and Access; MSCNE desired or working on certification. Experience in any combinations of the following: Microsoft Active directory Administration, Configuring upgrading or installing Cisco switches and routers in WAN environment. 3 years’ experience working in a CISCO VOIP environment or CISCO certifications. Strong communication skills both.

Job Duties:

Designs, installs and configures new networks and their components (hardware/software) including servers, hubs, routers, firewalls and client PCs running Windows 95/NT. Evaluates current systems and makes recommendations as necessary; consults with and advises management on operational system problems; maintains, debugs and maximizes end-user availability of existing networks while installing new components and software; monitors and analyzes network traffic for optimization; coordinates network information with Managed Care partners; works with confidential Human Resources and Payroll systems. Assists in the troubleshooting of “Help Desk” calls as it pertains to networking and software problems; consults with users on possible solutions. Participates in staff development, conferences and other department/agency meetings as needed. Performs other related duties as assigned, which may include handling cases from Intake, if needed and if determined by HR to be qualified to do so.

Additional Information

Job Contract- Long term Contract

implementation, User Acceptance Testing and Go-Live post implementation services.

The services include implementation of the Public Sector Update Set and Resource/Demand Management modules which includes the following:

· Enhance current Incident Management deployment per industry standard

· Change Management

· Enhance Problem Management

· IT Asset Management

· Enhance Service Request deployment per industry standard

· Release Management

· Service Catalog

· Configuration Management

· Interface with ancillary systems and tools

· Knowledge

· Portal

· Demand Management

· Resource Management

· LDAP and Ping identity integration

· Implement Reports and Dashboarding, Contextual Collaboration, Workflow, Orchestration and Service Levels.

· Implement ITOps, SecOps and GRC modules namely Risk, Audit, Compliance and Vendor management and optimize operation orchestration Implement IT Business Management namely Demand, Resource, Project and Portfolio management.

· User training and support of the modules

· Data Segregation at an agency level so portal can be leveraged to promote self-service and reporting.

· Financial Management

Job Responsibilities:

• Enhance and Lead ServiceNow architecture, implementation of various modules in ServiceNow.

• Lead all functional and technical aspects of solution delivery including application UI configuration, workflow configuration, development of required specific reporting

• Interface with global ServiceNow technical teams to successfully implement and support the Enterprise Service Management platform.

• Prepare and implement all deliverables for processes and workflow design

• Consults process owners with solution implementation

• Perform other duties as required

Minimum Qualifications and Experience:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required