JR. A+ Field IT Engineer

  • South San Francisco, CA, USA
  • Full-time

Job Description

  • Responsible for installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems.
  • Installs and optimizes HW/SW/Networking product and configurations at customer sites.
  • May diagnose and resolve product performance problems.
  • Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance.
  • Takes responsibility for potential or desired follow-up services (Sales/Systems Engineering) or problem escalation.
  • Maintains a functional understanding of company service solutions.
  • Desk side support, concierge desk, VIP support, tier 3 hardware/software support.
  • Effective Communications
  • PC/Workstation Hardware
  • Desk-side Software Support (DSS)


  • 2 or more years of experience in a hands-on desk side support role required
  • Must have valid driver’s license with reliable vehicle and appropriate insurance (required)
  • Proficiency in Windows operating systems, Microsoft Office software
  • Proficient with PC hardware
  • Excellent communication skills required.
  • A+ Certification required
  • Lenovo, Dell and HP certifications would be a plus (not required)

Additional Information

All your information will be kept confidential according to EEO guidelines.