• Responsible for installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems.
• Installs and optimizes HW/SW/Networking product and configurations at customer sites.
• May diagnose and resolve product performance problems.
• Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance.
• Takes responsibility for potential or desired follow-up services (Sales/Systems Engineering) or problem escalation.
• Maintains a functional understanding of company service solutions.
• Desk side support, concierge desk, VIP support, tier 3 hardware/software support.
• Effective Communications
• PC/Workstation Hardware
• Desk-side Software Support (DSS)

• 2 or more years of experience in a hands-on desk side support role required
• Must have valid driver’s license with reliable vehicle and appropriate insurance (required)
• Proficiency in Windows operating systems, Microsoft Office software
• Proficient with PC hardware
• Excellent communication skills required.
• A+ Certification required
• Lenovo, Dell and HP certifications would be a plus (not required)

All your information will be kept confidential according to EEO guidelines.