Specialist II, Internal Communication

  • Full-time
  • Position Category: Communications (COMMUNICATIONS)

Company Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.

Job Description

This role will report in-person to our Knoxville, TN headquarters. 

The purpose of this job is to, with supervision from the Manager of Internal Communications, implement internal communications strategy, while coordinating with the business and Brand team to ensure the regular, timely and relevant flow of information throughout the organization to support improved team member engagement. 

  1. Create all copy writing activity relating to internal communications 

  2. Help develop and manage the delivery of comprehensive and coordinated internal communications strategies that support the company’s goals and objectives 

  3. Help prepare presentations, scripts, and speeches for management and executives 

  4. Collaborate with all corporate departments to develop plans for communicating specific initiatives 

  5. Provide continuous improvement of core internal communication channels (e.g., newsletters, events, intranet) 

  6. Assist in the maintenance of communications guidelines for all team member usage  

  7. Maintain company policies and procedures, monitor company media, and utilize electronic publishing technology 

  8. Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level 

  9. Ensure all activities are in compliance with rules, regulations, policies, and procedures 

  10. Complete other duties as assigned 


  • Bachelor’s degree in corporate communications, public relations, journalism, English, or similar field required
  • Minimum three years’ experience within a communication role required
  • Minimum two years’ experience in a dedicated internal communications role required

Specialized Knowledge

  • Advanced Microsoft Office skills
  • Mastery of Associated Press (AP) Style writing


  • Extremely detail oriented
  • Excellent communication, interpersonal and presentation skills and ability to expand relationships
  • Strong editing skills
  • Must be results driven, self-starter, and proactive

Additional Information


Travel required less than 25%

Physical Requirements & Working Conditions

  • General office work requiring sitting or standing for long periods of time
Privacy Policy