Specialist I, Public Relations

  • Full-time
  • Position Category: Communications (COMMUNICATIONS)

Company Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.

Job Description

This role will report in-person to our Knoxville, TN headquarters. 

The purpose of this job is develop and implement external communications. The role will plan and execute media relations and external communications to inform and promote target audiences about company and brand initiatives.  

  1. Help develop external communications strategies and plans in support of the company’s goals and objectives 

  2. Prepare external communication materials; Identify, write and edit communications content 

  3. Partner with PR agencies to plan and execute media relations activities 

  4. Support time-sensitive crisis communications including responding to media requests, assisting with media statements, coordinating with stores/internal stakeholders, and preparing sales customer communications  

  5. Collaborate across departments to create and execute external communications  

  6. Plan and execute Company and PR activities as needed 

  7. Prep company spokespersons and develop media materials 

  8. Serve as Company representative at industry and media events 

  9. Respond and advise on incoming communication and media requests 

  10. Report campaign results and develop recommendations 

  11. Help research and monitor new communications tactics, trending media, company media, and communications content ideas 

  12. Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level 

  13. Ensure all activities are in compliance with rules, regulations, policies, and procedures 


  • Bachelor's degree required
  • 2+ years' experience with external/public relations experience,
  • Experience working within a large, matrixed organization preferred

Specialized Knowledge

  • Intermediate Microsoft Office skills


  • Strong relationship building and influencing skills
  • Excellent written and verbal communication skills
  • Ability to take initiative, work independently and as part of a team
  • Ability to handle sensitive and confidential information ethically and responsibly

Additional Information


Travel required up to 15%

Physical Requirements & Working Conditions

  • General office work requiring sitting or standing for long periods of time
  • Able to work evenings and odd hours as needed
  • Able to lift 20 lbs.
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