Order Fulfillment Analyst - Flour
- Kiwalan Cove, Dalipuga, Iligan City, Lanao del Norte, Philippines
Pilmico Foods Corporation & Gold Coin Management Holdings are the integrated agribusiness and food companies of Aboitiz Equity Ventures, Inc. (AEV). Gold Coin is now fully-managed and owned by Pilmico International and to date, it is the largest investment in the Asia-Pacific region in their shared history.
Pilmico comprises four divisions: Flour, Feeds, Farms, and Trading; enabling growth to its partners through its consistent quality products and unparalleled supporting services. Meanwhile, Gold Coin is a pioneer in animal nutrition and the manufacturing of scientifically-balanced animal feed in Asia.
With their combined strengths, Pilmico & Gold Coin represent one of the largest privately-owned agribusinesses in the region, with over 2,900 partners throughout the multitude of production facilities across 11 countries in Asia.
In its journey moving forward, the Aboitiz Group will drive change for a better world by advancing business and communities. Armed with Pilmico and Gold Coin's mission of feeding humanity, they aim to take a leadership position in innovating the food value chain in the Asia Pacific.
1. Plots and consolidates orders to be served and orders for production request;
2. Checks Sales Order status and plans target dispatch and/or delivery dates;
3.Process Sales Order in WMS by allocating stocks and generates picklist.
4.Provides Orders Dispatch Schedule to transport and loading team to ensure effective and efficient loading and delivery execution;
5.Provides orders for production to Warehouse Team for planning of production request and inventory replenishment
6. Reviews status of pending unserved SO and monitors SO-Ageing.
7.Provides updates on order delivery/dispatch schedule to Customer Experience Representatives (CERs);
8.Monitor and tracks status of booked Sales Orders from processing until delivery to customer;
9.Monitors order fulfilment cycle time and ensures that orders are fulfilled accurately and within the agreed service level;
9.Escalates orders not served beyond 5 days to Logistics Manager and concerned TBM/RSMs to ensure that prompt action and disposition;
10. Checks and ensures that all Sales Orders are valid for processing and delivery;
11.Collaborates with concerned department/teams (production, sales, transport, and warehouse), on issues affecting order fulfilment to prevent delays and ensure on-time customer order delivery.
12.Ensures to provide regular update on order status and delivery / shipping information to Customer Care Team.
13.Participates and attends QIT Meeting and initiates innovation
14.Actively participates in company programs and generates ideas on process improvement, quality and increasing customer satisfaction;
15.Submits regular reports on order fulfillment performance results as well as monitoring of his/her KPIs;
16. Ensures compliance to food safety, good housekeeping and quality management system based on the standards of 5S, GMP, HACCP, Halal and ISO;
17.Complies with quality, Halal, health and food safety policy, standards and regulations of the company.
18.Responsible for reporting problems related to Halal, food safety & quality management system to identified authorities.
19. Actively participate in all company programs and activities under quality improvement, safety & security, sustainability, corporate social responsibility, risk management etc.
20.Performs other tasks related to the job as may be assigned by the immediate superior.
Bachelor’s degree of any course
Experience in warehouse, order management, customer service and related work is a plus
Minimum 6 months work experience related to Warehouse Operations, Shared Services/Delivery, or Manufacturing is a plus.
Ability to prioritize and has attention to detail, thorough in completing work tasks;
Has great focus on accuracy, completeness, and value-add for assigned tasks which leads to providing excellent customer experience;
High aptitude for learning and champion effective collaboration/teamplayer.
Excellent interpersonal and communication skills - verbal and written are required.
Deadline oriented and ability to multi-tasks;
Independent / flexible problem solver;
Customer service focused personality
Excellent written and oral communication