Phoenix American is a leader in the field of securitization administration and accounting. For over thirty years the Phoenix American family of companies has specialized in creating lease and loan portfolios and has securitized six of its own structured transactions. Directly involved in the securitization market since 1995, today Phoenix American manages securitized aviation assets appraised at over $9 billion.

Our long history of success attests to Phoenix American's peerless industry knowledge, skilled and seasoned professional staff and solid relationships with major players in the securitization industry.

• Aircraft Lessors
• Investment Banks
• Investors
• Trustees
• Rating Agencies
• Auditing and Accounting Firms
• Law Firms
• Appraisers

Job Purpose:

Fulfil a desktop support role within the IT department performing enterprise technical needs at level I/II requests.

Role:

Working as part of the IT support team and will support the desktop and infrastructure, supporting and assisting in a windows environment. Experience with Windows 7, Windows 10 and desire to stay current in technology advancements.

Key responsibilities and Accountabilities:

·         Support onboarding and off boarding procedures

·         Troubleshoot desktop and system problems, diagnose and solve hardware/software incident problems

·         Exceptional Customer Service

·         Provide exceptional Service support to the business

·         Work to the SLA thresholds for requests and problems

·         Manage the inventory of PC/Laptops

·         Manage the inventory of toner and printer operations

·         Keep up to date with advancements in technology

·         Work to resolve patching and anti-virus user issues

·         Manage the tape rotation to Iron Mountain

·         Support changes and needs with Ireland corporation

·         Active Directory administration

·         Exchange 2010/2013 administration

·         Excellent troubleshooting and problem solving

·         Wiliness to document discovery so others can use procedure

·         8+ years of experience with incident trouble shooting and escalation.

·         BS/BA degree in computer science or related field

·         Experience using help desk ticketing software

·         Partners with IT and business personnel to discuss the impact of incidents and identify root cause/permanent resolution

·         Proficiency with relevant business systems, operating systems, and servers

·         Ability to find root causes of problems and quickly determine efficient solutions

·         Excellent verbal and written communication skills with a customer service ethic

Candidate Profile:

· Seeks to enhance knowledge and skills.
· Adapts to new situations and changing work responsibilities.

· Places emphasis on getting results.
· Functions as an effective team member.
· Interacts and cooperates to assist others.

· Addresses issues and makes suitable suggestions.

This is a full-time, non-exempt position at our San Rafael, CA main office.

EQUAL OPPORTUNITY EMPLOYER