Join the movement!

Pharmacann Inc., one of the nation’s leading cannabis companies, is changing the way people view cannabis. Be a part of the team shaping the future of this booming industry, where our people, our reputation and our standards matter. With a strong foundation and dynamic growth plan, opportunities to join our team abound in this fast-paced environment. Are you ready to join the movement?

We’re grounded and growing. Based in Chicago, PharmaCann Inc. operates across multiple states including New York, Illinois, Massachusetts, Maryland, Ohio and Pennsylvania with licensing secured in the Midwest and on the east coast. For more information about our company, please visit pharmacann.com.

The Customer Experience Supervisor is responsible for leading the dispensary team by setting personal examples that continuously improves all quality, training and customer experience programs. This position is accountable for executing initiatives that facilitate the achievement of all sales and customer experience goals at PharmaCann.
The ideal candidate is a business process oriented professional with demonstrated success in implementing continuous improvements that enhance efficiency and customer experience.

Duties and responsibilities or (Essential Functions)

• Lead by example by consistently meeting and exceeding personal sales volume and KPI goals,  and support Cannabis Sales Consultants to do the same.
• Develop and facilitate high customer experience standards, to include excellent customer centered culture and industry leading customer engagement through sales training and product knowledge.
• Execute a world class hospitality program to drive repeat business through strong local grassroots networking and customer data capture.
• Assist store supervisors  with executing business initiatives in an effective and efficient manner.
• Report to Manager, Sales and Customer Experience to identify training and development needs and support of Cannabis Sales Consultants. 
• Provide leadership, training, guidance and support to team members that fosters continuous learning and improvement in performance of the stores.
• Accountable for accurately utilizing PharmaCann’s Point of Sale system.
• Execute PharmaCann’s dispensary protocols including safety protocols. 
• Active participant in the recruitment, interview and hire process of  filling open positions in a timely manner based on store performance and volume.
• Train employees in expected operational standards using appropriate tools such as SOP’s, compliance audits, company and state policy and procedures.
• Set up a training calendar and ensure associate onboarding and new hire training completion.
• Manage continuous training and development  with team members through training curriculums that provide consistency across all stores.
• Make recommendations and deliver team members’ performance appraisals in partnership with management; collaborate on team member’ performance management, succession planning, development of  members strengths and improvement of weaknesses.
• Coach team members on performance, attendance, violation of company and compliance policies in partnership with management and HR.
• Provide leadership, training, guidance and support to team members that fosters continuous learning and improvement in performance of the store.
• Projects a positive image of the organization to employees, customers, industry, and community.
• Embodies the culture, values, and tenets of PharmaCann and full support of our purpose, goal, and key objectives.
• This role may be required to assist with other duties as assigned, as well as in other functions of the operation including but not limited to: call center, inventory, outreach, security, delivery acceptance and visual merchandising

• Minimum 21 years of age (or as required by state regulations)
• Minimum 2 years’ experience with customer service in a fast-paced retail environment 
• Exceptional customer service skills
• Previous supervisory or management experience highly preferred
• Demonstrated ability to achieve individual sales  goals and metrics
• Strong analytical skills to assess data, facts, and figures
• Intermediate-level math skills
• Proven expertise to accurately manage a register
• Strong attention to detail and ability to solve and resolve problems in a calm, professional and courteous manner. 
• Strong computer-based skills
• Dynamic interpersonal and communication skills
• Business minded personality 
• A highly ethical and self-motivated individual with the ability to adapt to different situations
• Demonstrated Personal Effectiveness and Credibility
• Possess Global & Cultural Awareness
• Successfully pass pre-employment (post-offer) background check

Working conditions

• This job operates in a professional retail store environment. 
• This role routinely uses standard office equipment such as computers, phones, and photocopiers. 
• This position requires weekends, nights, overtime as needed, holidays and flexible work availability. 
• May require some travel. 
• May be required to work outdoors and/or during inclement weather.

Physical requirements

While performing the duties of this job, the employee is regularly required to use a phone, read, speak and listen..  This employee is frequently required to stand for long periods of time, walk constantly, use hands or feet, reach with hands and arms and may be required to lift up to 50 pounds.

Direct reports

This position is directly responsible for managing  the dispensary Cannabis Sales Consultant team.

All your information will be kept confidential according to EEO guidelines.

PharmaCann, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age disability or genetics. We value diversity, military service, and law enforcement experience. Compensation is competitive and will be commensurate with experience. Benefits are available.