IL - Assistant General Manager
- Full-time
Company Description
Join the movement!
Pharmacann Inc., one of the nation’s leading cannabis companies, is changing the way people view cannabis. Be a part of the team shaping the future of this booming industry, where our people, our reputation and our standards matter. With a strong foundation and dynamic growth plan, opportunities to join our team abound in this fast-paced environment. Are you ready to join the movement?
We’re grounded and growing. Based in Chicago, PharmaCann Inc. operates multiple dispensaries and production facilities across multiple states including New York, Illinois, Massachusetts, Maryland, Ohio and Pennsylvania with licensing secured in the Midwest and on the east coast. For more information about our company, please visit pharmacann.com.
Job Description
In partnership with the General Manager, the Assistant General Manager leads a team of dispensary managers who specialize in DOR’s (division of responsibility) and is accountable for all aspects of managing a single retail store (as well as all other projects/duties as assigned). This position reports directly to the General Manager and is responsible for developing a high-performing team that consistently delivers top-line sales growth.
This leader drives the business through a DOR focus on Customer Experience (customer service, sales training, product knowledge, loyalty and leadership development), Product (visual presentation, product performance and promotions), and Operations (receiving orders, policy and procedures, expense control, compliance, and loss prevention). This position requires a passion for process excellence, a drive for results, and the ability to lead and influence.
The Assistant General Manager is responsible for overseeing the financial success of the store, as assigned by the General Manager. The Assistant General Manager is responsible for responding to business needs and strategizing around business trends in order to drive profitable top-line sales growth.
Duties and responsibilities or (Essential Functions)
Performance:
Meets or exceeds goals related to total store sales, profitability, and operational excellence
Forecasts and adjusts payroll to maximize productivity, achieve sales & payroll goals, and complete workload
Builds a team that embodies the PharmaCann/Verilife brand by delivering exceptional service and driving customer loyalty therefore increasing return visits
Reviews and interprets financial and operational reporting regularly which includes sales reporting and reviewing audit results
Identifies underperforming metrics and develops strategies that leverage company programs, tools, and resources to improve and grow the business
People:
Creates and ensures a cohesive, respective, professional and high integrity work environment
Recruits, interviews, hires , and retains a diverse team of top talent
Aligns the right people in the right roles, specifically the management DOR program
Trains, coaches, and develops all team members using company programs, tools, and resources
Creates an environment that inspires and encourages the growth and engagement of associates
Models an environment of open communication by sharing enterprise strategy and corporate messaging to associates
Promotes a culture of teamwork by working alongside the management team, establishing priorities, and providing clear direction
Operations:
Is knowledgeable of and analyzes compliance audit data to ensure compliance with PharmaCann policies, regulations, procedures, and compliance standards
Uses the company's scheduling tool as directed to schedule the right associates in the right places, at the right times in order to provide an exceptional customer experience, reduce loss, and execute company directives
Partners with co-managers on hospitality, operational and onsite security scheduling needs
Protects company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, compliance and loss prevention
Performance management and coaching of team members on poor performance and violation of company and compliance policies in partnership with the General Manager and HRBP
Supports continuous improvement by implementing company programs and influencing end-user’s buy in
The Store Manager may perform other related duties as required by the Company, field leadership, and especially with regard to serving the customer
Projects a positive image of the organization to employees, customers, industry, and community
Embodies the culture, values, and tenets of PharmaCann and full support of our purpose, goal, and key objectives
This role may be required to assist with other duties as assigned as well as in other functions of the operation including but not limited to: call center, inventory, sales consulting, delivery acceptance, outreach, security, visual merchandising and as interim GM for other locations or while GM is not in store
Qualifications
- Minimum 21 years of age
Bachelor’s degree in business or operations management or a related field preferred.
3+ years of managerial experience in a retail-based industry with a customer-centric approach is preferred
2+ year PharmaCann supervisory experience will be considered
Demonstrated ability to achieve individual selling goals and metrics
Proven ability to drive sales results, able to analyze selling reports, identify business trends and react quickly to the needs of the business
Comfortable and confident making decisions and mediating conflict within a team environment
Ability to address complex issues and allocate time to execute multiple tasks and changing priorities
Exceptional interpersonal, communication and customer service skills
Ability to identify top talent and train/develop/retain great people
Proficient in windows - based software such as Excel, Word and Outlook
Business Acumen
Communication Proficiency
Ethical Conduct
Leadership
Relationship Management
Performance Management
Personal Effectiveness/Credibility
Consulting Skills
Global & Cultural Awareness
Valid driver’s license and ability to successfully pass a Motor Vehicle Record background check
Working conditions
This job operates in a professional retail store environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers. This position regularly requires a flexible schedule, long hours, weekend work and holiday availability. Ability to travel to other store locations (if needed) and attend district meetings. May be required to work outdoors and/or during inclement weather. This position may require travel for new store openings within the territory
Physical requirements
Ability to bend, lift, open and move product and fixtures up to 50 lbs., as needed
Ability to climb step stools and ladders
Ability to stand/walk for long periods at a time
Possess manual dexterity and hand - eye coordination
Direct reports
This position manages all employees of each DOR department and is responsible for the performance management and hiring of the employees within that department.
Additional Information
All your information will be kept confidential according to EEO guidelines.
PharmaCann, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age disability or genetics. We value diversity, military service, and law enforcement experience. Compensation is competitive and will be commensurate with experience. Benefits are available.