NY - IT System Support Analyst
- Full-time
Company Description
Join the movement!
Pharmacann Inc., one of the nation’s leading cannabis companies, is changing the way people view cannabis. Be a part of the team shaping the future of this booming industry, where our people, our reputation and our standards matter. With a strong foundation and dynamic growth plan, opportunities to join our team abound in this fast-paced environment. Are you ready to join the movement?
We’re grounded and growing. Based in Chicago, Pharmacann Inc. operates thirteen dispensaries and four production facilities across multiple states including New York, Illinois, Massachusetts, Maryland, Ohio and Pennsylvania with licensing secured in the Midwest and on the east coast. For more information about our company, please visit pharmacann.com.
Job Description
The successful System Support Analyst 1 will be responsible for functionality and maintenance, upgrades, installs and monitoring of software, hardware, and overall system functional specifications. This position will be responsible to review, analyze and evaluate user needs to create systems solutions that support overall business strategies. The candidate will be involved in data management, backup and recovery, and will function as a liaison between the IT Support team and end-users, and have both business and technical expertise.
Duties and responsibilities or (Essential Functions)
Install operating system software, patches and upgrades
To update and document client issues
To perform analysis and determine client problems, and document these issues
Create and maintain documentation of configurations and processes
Perform system backups and recovery
To perform a cause analysis either on-site or at a client location.
Maintain an inventory of installed software
Manage policy and procedure for upgrades
Respond to after-hours system alerts, troubleshooting and resolution
Analyze performance, identify areas of concern and implement action plans
Manage the process of creation, modification and termination of user accounts
To assist customers for the purpose of improving processes related to system issues
To maintain error logs in coordination with the IT Support team, and to maintain resolution reports
Monitor and update malware prevention systems
Set up end user hardware and software
Analyze and resolve end user requests
Document system requirements, analyze end user support patterns, defines scopes and objectives, and assists in creation of system specifications to provide end user training and support documentation
Projects a positive image of the organization to employees, customers, industry, and community
Embodies the culture, values, and tenets of PharmaCann and full support of our purpose, goal, and key objectives
Qualifications
Bachelor’s degree in Information Technology or related field, will consider equivalent experience
Three years’ experience in IT systems
Proficient installing and configuring:
Microsoft Office Suite
Microsoft and Apple Operating Systems
Preferred Qualifications
Excellent customer service skills
Ability to work well with others
Excellent verbal and written communication skills
Experience in G-Suite / Google Cloud Administration
In depth knowledge of Windows 10, Cisco WebEX, Mac OS, Microsoft Office 365
Working conditions
Ability to travel up to 4 hours to support locations in the terrority
Ability to travel more than 4 hours to support locations outside of the terrority
Ability to travel to other states as necessary
Ability to pass state and federal background checks
Physical requirements
Lift up to 50 pounds
Additional Information
All your information will be kept confidential according to EEO guidelines.
PharmaCann, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age disability or genetics. We value diversity, military service, and law enforcement experience. Compensation is competitive and will be commensurate with experience. Benefits are available.