Join the movement!

Pharmacann Inc., one of the nation’s leading cannabis companies, is changing the way people view cannabis. Be a part of the team shaping the future of this booming industry, where our people, our reputation and our standards matter. With a strong foundation and dynamic growth plan, opportunities to join our team abound in this fast-paced environment. Are you ready to join the movement?

We’re grounded and growing. Based in Chicago, Pharmacann Inc. operates thirteen dispensaries and four production facilities across multiple states including New York, Illinois, Massachusetts, Maryland, Ohio and Pennsylvania with licensing secured in the Midwest and on the east coast. For more information about our company, please visit pharmacann.com.

The successful System Support Analyst will be responsible for server functionality and maintenance, upgrades, installs and monitor of software and hardware, and overall system functional specifications. This position will be responsible to review, analyze and evaluate user needs to create systems solutions that support overall business strategies. The candidate will be involved in data management, backup and recovery, and will function as a liaison between IT and users and have both business and technical expertise.

Duties and responsibilities or (Essential Functions)

• Install operating system software, patches and upgrades
• Analyze, troubleshoot, test and resolve system hardware, software and networking issues
• Configure, optimize, fine-tuning and monitor operating systems software and servers
• Create and maintain documentation of network configurations and processes
• Perform system backups and recovery
• Conduct server builds
• Maintain an inventory of installed software and manage software licensing
• Manage policy and procedure for upgrades
• Respond to after-hours system alerts, troubleshooting and resolution
• Analyze performance, identify areas of concern and formulate and implement action plans
• Implement network security policies and procedures
• Manage the process of creation, modification and termination of user accounts
• Ensure integrity and confidentiality of sensitive data
• Administer and maintain firewalls
• Manage, monitor and update malware prevention systems
• Ensure network security updates, patches and preventive measures are in place
• Perform intrusion detection analysis
• Set up end user hardware and software
• Analyze and resolve end user requests
• Document system requirements, analyze end user support patterns, defines scopes and objectives, and assists in creation of system specifications to provide end user training and support documentation, and drive system improvement, development and implementation
• Projects a positive image of the organization to employees, customers, industry, and community
• Embodies the culture, values, and tenets of PharmaCann and full support of our purpose, goal, and key objectives

• Bachelor’s degree in Information Technology or related field, will consider equivalent experience
• Three years’ experience in systems and network administration

Proficient installing and configuring:

• Microsoft Office
• Microsoft Workstation and Server Operating Systems
• Server Virtualization (VMWare and/or Hyper V)
• VPN, Firewalls, Switches, Routers
• SAN or NAS Server for Archival and Recovery
• Ability to travel to our 6 locations in Illinois
• Ability to travel to other States as necessary

Preferred Qualifications

• CCTV Security Administration
• Access Control System Configuration and Administration
• Experience in G-Suite / Google Cloud Administration

Working conditions

N/A

Physical requirements

Lift up to 50 pounds

Direct reports

N/A

All your information will be kept confidential according to EEO guidelines.

PharmaCann, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age disability or genetics. We value diversity, military service, and law enforcement experience. Compensation is competitive and will be commensurate with experience. Benefits are available.