IL - Vice President of Retail Sales & Operations

  • PharmaCann, Chicago, IL, United States
  • Full-time

Company Description

Join the movement!

PharmaCann, one of the nation’s leading cannabis companies, is changing the way people view cannabis. Be a part of the team shaping the future of this booming industry, where our people, our reputation and our standards matter. With a strong foundation and dynamic growth plan, opportunities to join our team abound in this fast-paced environment. Are you ready to join the movement?

We’re grounded and growing. Based in Chicago, PharmaCann operates twelve dispensaries and four production facilities across multiple states including New York, Illinois, Massachusetts, Maryland and Ohio with licensing secured in the Midwest and on the east coast. For more information about our company, please visit 

Job Description

The Vice President of Retail Sales & Operations leads PharmaCann dispensaries across all states where we operate, and is responsible for profitably growing PharmaCann dispensary revenue, increasing the PharmaCann profile in the marketplace through driving branding, developing dispensary objectives, and ensuring our customers receive consistent and exceptional service every visit. We’re looking for a highly motivated individual to enhance our customer experience, provide solid leadership to our retail teams, maximize revenue and profitability, and meet our future growth plans.

Essential Functions 
    Provides strategic direction and thought leadership to the retail organization, with a strong understanding of the market and customer needs, as well as anticipating future needs. 
    Performs a significant role in defining objectives, strategies and plans, and working with cross-functional partners (Operations, Finance, etc.) to implement those plans.
    Maximizes retail productivity, sales and profit, while ensuring that standards of service excellence are continuously met and improved upon. 
    Responsible for building both strategic and tactical activities for all PharmaCann dispensaries. Ensures optimum performance of the retail stores. Recommends and implements techniques to improve productivity, increase efficiencies, enhance patient experience, and maintain best in class practices. 
    Responsible for driving brand initiatives, including overseeing the customer experience of the brand. Identifies trends and opportunities to define changes in process and procedures that drive operations and selling agendas. 
    Full P&L responsibility of the dispensaries across the enterprise. 
    Ensures a world-class experience exists for our customers. Understands and remains current on market demand for product offerings and ensures dispensary teams are trained to meet customer needs.
    Creates an environment in which a personal, customer-focused, and service-oriented mentality is standard. A critical element of the role will be to ensure that the environment and customer experience reflect the Company’s vision and values.
    Interacts closely with the compliance team to ensure all dispensaries and personnel are in compliance with State regulations, in all operations, processes, inventory management and protocol. 
    Drives and influences productivity and cost saving opportunities in all operational components.
    Develops training and reinforces service, product, operations and management expectations through training and development of store teams. Maintains a presence in the field in order to effectively coach and support dispensary teams.
    Ensures operational priorities, processes and procedures are communicated, understood and executed consistently across all locations.


 Bachelor’s degree in business or related field required. Advance degree preferred.
 Senior level leader with 15 years’ multi-state retail store sales, operations, and
leadership experience in a high volume retail environment with at least 5 years of
multi-store experience required.
 Experienced in leading strategy and execution of a corporate retail operations
 Strong personnel management and retail operations knowledge, including sales
growth, inventory control, loss prevention, retail POS systems, merchandising,
customer service and budget preparation.
 Solid business and financial acumen.
 Demonstrated track record in driving revenue and increasing store productivity.
 A high-touch, credible, visible leader who could establish instant credibility and
inspire the team.
 Strong strategic skills with financial planning and operational savvy.
 Excellent oral and written communication skills.
 Excellent people and organizational skills.
 Team player with the ability to gain consensus through collaboration and open
 A sense of urgency, high energy, and hands-on approach.
 Frequent travel is required.

Additional Information

All your information will be kept confidential according to EEO guidelines.

PharmaCann, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age disability or genetics. We value diversity, military service, and law enforcement experience. Compensation is competitive and will be commensurate with experience. Benefits are available.