Petsfolio is dedicated to enriching the lives of pets and their owners by providing premium pet care services and a community of trusted pet experts. Founded on a passion for animals and a commitment to high-quality care, Petsfolio ensures that pet parents have access to reliable, compassionate, and skilled professionals to care for their pets' unique needs.

Role Summary
Own and drive cross-functional execution across Operations, Sales, Marketing, Recruitment, QA, and Development to ensure app performance, service quality, customer satisfaction, and revenue growth.

Key Responsibilities

• Coordinate with Dev & QA for app quality, updates, and issue resolution

• Align Marketing for lead generation and campaign effectiveness

• Support Sales for lead follow-ups, conversions, and revenue targets

• Drive recruitment and onboarding of service providers and staff

• Monitor vendor performance, ratings, and service standards

• Handle customer escalations and improve repeat engagement

• Implement AI/automation for better productivity and reporting

• Create SOPs, track KPIs, and submit weekly performance reports
   

Goal
Ensure smooth operations, strong team alignment, high customer satisfaction, and consistent business growth.

Skills Required

• Strong coordination, leadership, and problem-solving

• Ability to manage multiple teams

• Understanding of app-based operations

• Growth-focused, execution-driven, adaptable mindset