Client Care Specialist - Southwest Vet

  • 8731 TX-71, Austin, TX 78735, USA
  • Full-time
  • Location: Austin, TX
  • Job Family: Hospital

Company Description

Southwest Vet ( is a quickly growing start-up animal hospital in a beautifully designed green building in Southwest Austin. We pride ourselves on providing a low-stress experience for our furry patients and a five-star experience for our clients. We are seeking a candidate who will deliver excellent service as our clients' first point of contact to join our fun and progressive team!

We pride ourselves on our low stress, compassionate, patient care and are seeking a candidate that values decreasing patient and client stress levels while at the vet. #lowstressvet. Check out what people are saying about us on Facebook ( and Yelp (!

Our mission is to provide quality, compassionate patient care and five-star service to our clients, team members, and community. If you are a motivated, team player who is passionate about this meaningful work, this may be the job for you!

We are seeking a team member who is dependable, loves to delight clients, and works well in a fast-paced, fun, team environment. This position requires a positive and friendly attitude, great client service skills, and a desire to compassionately care for animals.

Job Description

Responsibilities and Duties

This position requires a positive and friendly attitude, great client service skills, and an understanding of the special relationship between people and their pets. This team member will be responsible for ensuring the delivery of excellent client service at all times. Greeting clients, weighing pets, and other receptionist/vet assistant duties are required.

This position requires sitting at a desk for several hours a day as well as moving about the hospital frequently. Requires lifting up to 50 lbs. When the team member is not directly interacting with clients, he/she will be expected to support medical team with basic restraint, hospital cleanliness, etc.

COVID-19 considerations
We are currently operating "curbside" and requiring face coverings to ensure the health and safety of our team.


We have a small, team-oriented, and client service focused hospital in which all team members must work together to perform all hospital duties including daily cleaning and kennel duties. Must cross-train to support the medical team with tasks.

Candidate must have at least one year of experience in a client service position, have good computer skills, attention to detail, multi-tasking, phone skills, and be comfortable handling pets. Previous veterinary client service experience is a plus. 

Experience with Idexx/Cornerstone is a plus. 

Must be available to work full-time; weekdays until 6:30 pm and Saturdays 8 am – 12:30 pm.

Additional Information

Equal Opportunity Employer

Job Type: Full-time

Pay: $15.00

As an employee, you will have access to a wide range of benefits, training, and career growth opportunities. Need to move? Don't change employers; move with us.

Benefits include but not limited to:

  • Competitive pay
  • Health Insurance
  • Generous pet benefits
  • 401K (after 1 year)
  • Paid time off
  • Bereavement pay
  • Pay for volunteering
  • Employee Assistance Program
  • $800 CE allowance, paid fear-free certification and more!

About the Employer: This hospital is owned and operated by PetWell Partners, a NVA company. At our hospitals, our Veterinarians make decisions about medicine and treatment choices. We are a fast-growing and the first AAHA accredited network of veterinary hospitals. We currently operate over 50 hospitals across eight states with over 725 employees.

PetWell Partners is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. PetWell Partners is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

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