Client Service Representative - DC Ranch Animal Hospital

  • 20875 N Pima Rd. Suite C3, Scottsdale, AZ, United States
  • Full-time
  • Location: Scottsdale, AZ
  • Job Family: Hospital
  • Department: Operations

Company Description

At DC Ranch, an AAHA accredited clinic, we employ the finest veterinary professionals to deliver high quality medical services while promoting a culture of compassion and authenticity. We cultivate attractive working environments and cultures for every hospital staff member, making sure they have the resources to give every pet proper attention and keep clients well-informed.

The Client Service Representative (CSR) is the client’s first contact when calling or visiting the practice and as such represents the professional image of the practice to callers and visitors. The receptionist answers telephones, greets clients, prepares patient files, receives and relays client correspondence, updates client financial records. The exceptional receptionist has the ability to diffuse negative client situations and foster client bonding.

From time to time, you may be asked to assist our Doctors and Technicians by maintaining records, prepare surgical suites and surgical patients. You may also fill prescriptions, perform laboratory work and diagnostic imaging, and provide compassionate care and a home away from home for boarded and hospitalized pets.

Schedule: Full Time. Must be available to work Saturdays and holidays as needed.

    Job Description

    The Client Service Representative (CSR) is the client’s first contact when calling or visiting the practice and as such represents the professional image of the practice to callers and visitors. The receptionist answers telephones, greets clients, prepares patient files, receives and relays client correspondence, updates client financial records. The exceptional receptionist has the ability to diffuse negative client situations and foster client bonding.

    From time to time, you may be asked to assist our Doctors and Technicians by maintaining records, prepare surgical suites and surgical patients. You may also fill prescriptions, perform laboratory work and diagnostic imaging, and provide compassionate care and a home away from home for boarded and hospitalized pets.

    Schedule: Full Time. Must be available to work Saturdays and holidays as needed.

    Qualifications

    • High school diploma or equivalent.
    • 1+ year minimum experience at a veterinary hospital.
    • 2+ years customer service experience.
    • Excellent communication skills.
    • Bilingual (Spanish) is preferred.
    • Enjoy working in a fast paced environment where you'll need multi-task skills.
    • Some computer knowledge required; comfortable with Word, keyboarding, and use of communication tools such as Instant Messenger and email.

    Additional Information

    As an employee, you will have access to a wide range of benefits, training, and career growth opportunities. Need to move? Don't change employers; move with us.

    Benefits include but not limited to:

    • Competitive Compensation Plans
    • Maternity and Paternity
    • Mentorship / Training
    • Licensing fees, CE and professional dues
    • Medical, vision, dental, and more
    • Paid-time off (full-time employees)
    • Tuition reimbursement
    • Relocation assistance (for New Hires and Internal Mobility)

    About the Employer: This hospital is owned and operated by PetWell Partners. At our hospitals, our Veterinarians make decisions about medicine and treatment choices.   We are a fast-growing and the first AAHA accredited network of veterinary hospitals. We currently operate over 45 hospitals across eight states with over 725 employees.

    PetWell Partners is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. PetWell Partners is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

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