Client Service Representative - Clear Lake City Veterinary Clinic

  • 1725 El Dorado Blvd, Houston, TX 77062, USA
  • Full-time
  • Location: Houston, TX
  • Job Family: Hospital
  • Department: Operations

Company Description

At Clear Lake City Veterinary Clinic, we employ the finest veterinary professionals to deliver high-quality medical services while promoting a culture of compassion and authenticity. We cultivate attractive working environments and cultures for every hospital staff member, making sure they have the resources to give every pet accurate attention and keep clients well-informed. 

Our hours of operations are:

  • Mon-Fri: 7:30AM-6:00PM
  • Sat: 8:00AM-12:00PM
  • Sun: Closed

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    Job Description

    The Client Service Representative (CSR) is the client’s first contact when calling or visiting the practice and as such represents the professional image of the practice to callers and visitors. The CSR answers telephones, greets clients, prepares patient files, receives and relays client correspondence, updates client financial records. The exceptional CSR has the ability to diffuse negative client situations and foster client bonding.

    You will:

    • Answers telephones,
    • Greets clients,
    • Prepares patient files,
    • Receives and relays client correspondence,
    • Updates client financial records. T
    • The skills to diffuse negative client situations and foster client bonding
    • Be flexible in attitude and work habits.
    • Quickly learn how to pronounce, know the meaning of and spell commonly used veterinary terms
    • Perform basic computer skills, type 30 words per minute.
    • Physical Effort: Work requires lifting and carrying records and equipment weighing up to 25 lbs; requires sitting and standing for extended periods of time
    • Working conditions: May be exposed to unpleasant odors, noises and animal urine and feces. May be exposed to bites, scratches and contagious diseases
    • Experience with Cornerstone is a plus.

    Schedule: Full-time. Must be available to work Saturdays and holidays if needed.

    Qualifications

    • High school diploma or equivalent.
    • 3 -5+ years of experience at a veterinary hospital.
    • 2+ years customer service experience.
    • Excellent communication skills.
    • Enjoy working in a fast paced environment where you'll need multi-task skills.
    • Computer knowledge required; comfortable with Word, keyboarding, and use of communication tools such as Instant Messenger and email.

    Additional Information

    As an employee, you will have access to a wide range of benefits, training, and career growth opportunities. Need to move? Don't change employers; move with us.

    Benefits include but not limited to:

    • Competitive Compensation Plans
    • Maternity and Paternity
    • Mentorship / Training
    • Licensing fees, CE and professional dues
    • Medical, vision, dental, and more
    • Paid-time off (full-time employees)
    • Tuition reimbursement
    • Relocation assistance (for New Hires and Internal Mobility)

    About the Employer: This hospital is owned and operated by PetWell Partners. At our hospitals, our Veterinarians make decisions about medicine and treatment choices.   We are a fast-growing and the first AAHA accredited network of veterinary hospitals. We currently operate over 45 hospitals across eight states with over 725 employees.

    PetWell Partners is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. PetWell Partners is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

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