Call Center Representative

  • 1067 Layman Court, NEW YORK, NEW YORK, United States
  • Full-time

Company Description

Inventor Gregory Taylor started work on this invention in 1976, with the goal of reducing the “average Joe’s” electric bill. By 1995, Taylor had invented the KVAR™ Energy Controller (KEC) Unit, a one-of-a-kind cost saving tool and received his first U.S. Patent in August of that same year. (U.S. PATENT # 5,440,442) KVAR™ Energy Savings, Inc. (KVAR™ Corp.), a Florida State corporation, began manufacturing and distributing the KVAR Energy Controller (KEC) in 1995

Job Description

Job Summary

We are looking for a friendly and hard-working Call Center Representative to join our growing team. You will be responsible for answering all incoming calls and emails, handling customer questions and complaints, and transferring potential leads to our sales team. Candidates should have an outgoing and positive demeanor, a positive work ethic, and have a track record of working well with others in a team environment. We prefer applicants who have some customer service experience, but we are willing to train the right person.

Responsibilities

  • Respond to incoming calls and messages in a timely manner throughout shift
  • Identify customer questions, complaints, concerns, and overall needs
  • Provide sufficient answers and solutions to all customer queries
  • Handle customer complaints respectfully and professionally
  • Redirect customers to appropriate departments and teams when appropriate
  • Generate leads for sales team by screening callers and identifying potential sales opportunities
  • Meet or exceed call quotas and sales assist quotas, both personally and as a team unit
  • Follow all communication procedures, policies, and guidelines during every customer interaction

Qualifications

Requirements and Qualifications

  • High school diploma or equivalent (GED)
  • Customer service experience preferred
  • Familiarity with CRM systems a plus
  • Excellent communication and time management skills
  • Ability to multitask
  • Outgoing and friendly personality

Additional Information

All your information will be kept confidential according to EEO guidelines.