Transportation and e-Commerce Operations Manger

  • San Diego, CA, USA
  • Full-time

Company Description

Who We Are...

Based in sunny San Diego, Perfect Snacks is the family-owned company behind Perfect Bar: The Original Refrigerated Protein Bar, and other fresh-snacking product lines that boast whole food-ingredients and clean-food credentials. Since launching in 2005, Perfect Snacks has spearheaded the fresh CPG category with more and more consumers flocking to the fridge for fresh, on-the-go options. With rapid growth over the last few years, Perfect Snacks’ products are now available online and in 20,000 retailers nationwide. As a brand, our success is attributed to the people behind the brand, who share in our family's mission: 'To nourish worldkind with a hug, good vibes and a delicious dose of fresh whole food nutrition. To us, that’s the recipe to make life a little more, well, perfect.'

Job Description

A Bit About the Role…

The Transportation and e-Commerce Operations Manager will oversee and own two critical areas in our Operations function at Perfect Snacks – Transportation and e-Commerce Operations. The Initial focus will be to deliver day-to-day requirements and KPIs while building out strategy, process and capabilities that deliver operational excellence. The Longer-range focus will be to ensure scalability as the business continues rapid growth, to ensure ongoing best-in-class customer service and to secure meaningful cost savings.

Job Duties and Responsibilities…

e-Commerce Operations

  • Manage e-Commerce channel operations, including inventory planning, value added services, forecasting, promotion planning as well as operations including fulfilment, returns, customer service via 3PL provider
  • Serve as primary day-to-day contact with fulfillment partners and troubleshoot fulfillment issues with appropriate urgency
  • Partner with commercial leaders on promotional strategies, assortment, and inventory planning for the channel
  • Track e-Commerce order fulfillment and optimize flow to maximize revenues and ensure customer satisfaction
  • Collaborate with Operations team to coordinate all logistical aspects and effectively manage inventories and order pipeline across product portfolio
  • Oversee demand/supply planning for e-Commerce in collaboration with Supply Chain.
  • Define metrics, methodologies and dashboards to track and analyze e-Commerce business in alignment with company revenue and profitability goals
  • Drives accountability for results and identifies actions and strategic decisions that deliver improvements in site Key Performance Indicators (KPIs)
  • Work cross functionally with employees across different functions including Quality, NPD, Marketing and Finance to support new product and platform launches


Transportation

  • Lead transportation function to optimize on-time delivery while minimizing costs, developing RFP for new carrier partners as necessary
  • Create multi-year roadmap to align transportation capabilities with future business requirements
  • Optimize methodologies and dashboards to track and analyze Transportation activities.
  • Accountable for helping set and deliver financial targets relating to freight costs
  • Develops and executes strategies to minimize inventory write-downs related to over/short/damage
  • Develop systems and tools to enable efficient scalability for future shipment growth
  • Responsible to provide transportation network with accurate forecasts based on priorities and emerging business needs. Negotiates prioritization and non-standard delivery needs when necessary to support business
  • Facilitate best in class Customer Experience through exceptional partnerships within a network of transportation services
  • Monitor, manage and report KPI's (cost and service), ensuring clear processes and understood expectations
  • Manage the freight spend budget, implementation of transportation cost reduction strategies,
  • and established cost targets
  • Manage the process for carrier score carding and set targets for KPIs
  • Understand transportation industry specific landscapes and trends and effectively
  • communicate industry shifts
  • Accepts responsibility for the organizational goals by taking ownership of new and different
  • duties and identifying new opportunities within the Operations department
     
Working Conditions:

Position will be based in San Diego area. Travel requirements will vary as business needs
change but should typically fall in the 10% - 15% range.

Qualifications

Who We Want…

  • Bachelor’s Degree required; concentration in Supply Chain/Logistics or Operations
  • Management preferred.
  • Prefer 3+ years’ experience in Logistics/Transportation/Freight Management and/or 3+ years of e-Commerce Operations experience, preferably for a brand selling direct-to-consumer.
  • Proven Leadership skills, with a continuous improvement mindset
  • Strong Customer Centric Focus
  • Strong communication, presentation and relationship-building skills
  • Strong quantitative and analytical skills with solid understanding of sales and financial data
  • Strong project management, organizational, decision-making and problem-solving skills
  • Results-oriented and process driven, with high expectations of self and team

Additional Information

Compensation: DOE
Bonus / Benefits / Vacation / 401k Eligible

Got what it takes to join the Perfect Snacks family? We want to hear from you! We will only consider candidates who provide a resume.  

www.perfectsnacks.com

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