Perfect Dynamics Virtual Solutions is a virtual staffing company that provides exceptional customer service, sales, and technical support oriented individuals the opportunity to work with major clients through the Arise Virtual Solutions platform.

Client Customer Calls:
• Inbound calls for roadside assistance and other service requests from Client’s
Customers and/or client Account representatives.
• Possible Outbound Calls to Client, Client’s Customers and/or Client Account
representatives for status and clarification purposes.
• Transferring of Inbound Calls or Outbound Calls to other Client-designated internal
support departments or Client Account Representatives.

Service Provider Calls:
• Outbound coordination to Client’s independent service providers.
• Possible follow up calls to independent service providers for clarification and/or
additional calls for secondary services.

• Exceptional Customer Service Skills
• Typing ability 30 WPM
• Great listening skills
• Able to mutitask
• Able to handle stress or pressure
• 1 year Customer Service experience

Additional Notes

Service Revenue:

$9.00 - $11.00 per hour
(Based on Performance)

Servicing Hours

Sunday – Saturday 7:00 AM – 4:00 AM EST

Client Support Professionals should select a minimum of

15 hours per week with 5 of those hours to be serviced Sunday and/or

Saturday. 30 Minutes = 1 Service Interval

Training Days & Time Options

10/20/14 to 11/21/14

Monday –Friday

• 9:00 am - 1:00 pm EST (4 hours)
• 6:00 pm - 10:00 pm EST (4 hours)
Must select a course schedule and be prepared to
attend the entire course for the duration of the
schedule sele

• Instructor led and self paced
curriculum: 10/20/14 to 11/21/14
• Mock calls: 11/19/14 to11/21/14

Certification Completion Criteria
Client Support Professionals must attend all instructor led sessions

• Cumulative average of 90% for all quizzes and exams.
• A minimum passing score of 20 points on at least 3 mock calls.
• Must successfully complete Client Support Professional 103 to certify.
• Must complete 100% of all Arise U coursework and class role play

Technical Computer Requirements

• Windows 2000, Windows 7 (32 & 64 Bit)

• Note: MAC OS and Windows 8 NOT currently supported

• Noise cancelling headset

• Additional requirements may be found in the Arise Portal

Certification is $149

Certification ensures that you are certified to service the client and have ascertained the knowledge to take calls independently for the client. The fee also shows that you're serious, dedicated, and willing to work hard. Client courses are vigorous and we want to make sure that you're serious about representing us as we are about representing your time with Perfect Dynamics Virtual Solutions on behalf of Arise Virtual Solutions.

******We are currently not accepting new profiles for this opportunity from residents in the following states: Connecticut, Massachusetts, Maryland, New York, Oregon.*****