Community Manager

  • 1265 Battery St, San Francisco, CA 94111, USA
  • Full-time

Company Description

Pereira O’Dell is a full-service agency with offices in New York and San Francisco and is
recognized as one of the most innovative and creative firms in advertising. Our client work has won 3 Emmys, hundreds of advertising awards and has been made into two feature films. The agency has been named to Ad Age A-List multiple times and was named by Fast Company as one of the 10 most innovative companies in advertising. Pereira O’Dell’s client roster includes MINI Cooper, Adobe, General Mills, ABInBev, Zelle, Timberland, Fifth Third Bank, Intel, The Cheesecake Factory, Rakuten and The Central Park Conservancy.

Job Description

Position Summary

The Community Manager is responsible for monitoring and engaging with the brand’s social community as well as serving as the day-to-day expert in managing the social publishing and monitoring platform. They also collaborate with the Strategy team by providing key community insights that inform the brand’s evolving social and content strategy, developing dashboards to track and monitor against specific social needs, and trend-watching both within and outside of our social community.

 

Duties & Responsibilities

  • Respond and engage consumers on social platforms with adherence to brand voice, brand response templates, content guiding principles and legal guidelines

  • Manage communications for the brand across multiple social platforms, escalating conversations as needed to internal and client side teams

  • Work directly with supervising Community Managers and Social Strategists, providing updates on all community management-related initiatives. Escalate potential issues to managers and advise on optimal solutions

  • Collaborate with social strategists and other key team members to develop listening, response and engagement strategies and tactics that align with marketing efforts

  • Monitor brand mentions within the community to provide contextual information around trends, themes and sentiment

  • Contribute community management-related findings to monthly social “always-on” reports, helping to identify and explain performance/sentiment trends

  • Contribute to social content evolution by using community-founded insights to help brainstorm new ideas and researching timely and/or relevant topics in client-related industries

  • Develop and maintain dashboards for community management results and for monitoring against specific keywords and trends

  • Develop and generate social listening and customer voice reports to help track results in the community management space

  • Platform Management- upload, manage and organize assets and posts within platform

  • Work with social strategists on owned social channel housekeeping and maintenance

  • Work with Data Strategist to perform ongoing social listening for macro/micro trends as well as insights that can be translated into content or larger strategies and overall social sentiment

 

Required Knowledge, Skills, and Abilities

  • Bachelor’s Degree in Advertising, Marketing, Communications or similar field

  • Previous experience in community management preferred

  • Understanding of all major social channels with experience scheduling, posting, responding, and monitoring (Facebook, Instagram, Twitter, LinkedIn)

  • Experience utilizing social publishing and social listening platforms (especially using Sprinklr and/or Netbase)

  • Flawless spelling, grammar and attention to detail

  • Outstanding organizational skills and the ability to handle multiple projects simultaneously while meeting deadlines

  • A good sense of judgment in communications and ability to understand and speak in a brand’s tone and voice 

  • A fast yet thoughtful work ethic 

  • A team player who can also work independently 

  • Occasional availability during off hours (nights and weekends) to perform Community Management may be needed

 

Additional Information:

NEW YORK:

Pereira O'Dell is an Equal Opportunity Employer and participant in the US Federal E-Verify program. At this time, we are not accepting resumes or candidates from third-party vendors.  

SAN FRANCISCO:

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pereira O'Dell is an Equal Opportunity Employer and participant in the US Federal E-Verify program. At this time, we are not accepting resumes or candidates from third-party vendors.  

Additional Information

All your information will be kept confidential according to EEO guidelines.