Experience Manager (Office Manager)

  • 1265 Battery St, San Francisco, CA 94111, USA
  • Full-time

Company Description

Pereira O’Dell is a full-service agency with offices in New York and San Francisco and is
recognized as one of the most innovative and creative firms in advertising. Our client work has won 3 Emmys, hundreds of advertising awards and has been made into two feature films. The agency has been named to Ad Age A-List multiple times and was named by Fast Company as one of the 10 most innovative companies in advertising. Pereira O’Dell’s client roster includes MINI Cooper, Adobe, General Mills, ABInBev, Zelle, Timberland, Fifth Third Bank, Intel, The Cheesecake Factory, Rakuten and The Central Park Conservancy.

Job Description

Position Summary

The Experience Manager is responsible for cultivating the office experience for Pereira O’Dell’s West Coast Headquarters in San Francisco. You are highly visible as the first point of contact for employees, candidates, clients, and guests as we establish a modern workplace. By definition, an important part of this role will be to help define and design the in office experience alongside the President. 


Essential Duties & Responsibilities

  • Front Desk Concierge: You are the first point of contact for anyone who steps off the elevator and into the space. Responsible for fielding and stewarding people in and out with your assistance, as they need it. 

    • Tasks include answering guest inquiries, directing phone calls, maybe even coordinating travel plans for guests, and more. Managing packages (incoming and outgoing) and mail. Helping facilitate the Envoy system with guests. Upholding company culture at all times while making guests feel welcomed and valued.

    • This role will manage the reception area in the office Monday - Friday, 9am-6pm PST. 

  • Office as Experience: Working with the President and core teams implement ideas and execute on initiatives that will redefine how we use and think about our office space, including planning and ideating around design ideas.

  • Executive Support: Support the President with administrative tasks including scheduling, managing events and meetings, client meeting coordination, catering needs, expense reports, gifts, and special projects. Also support the President in administrative tasks associated with running various staff meetings, eg: setting up Brand Management team meetings, planning happy hours.  

  • Managing the Physical Office Space: Responsible for managing the office space and keeping it organized, tidy and cared for. Point of contact for building property management. 

  • Steward of Hospitality: Above all else this role will be a steward of hospitality and welcomeness for all. This person will play a critical role in welcoming our team members and guests back into the office. 


Required Knowledge, Skills, and Abilities

  • Hospitality Minded 

  • Solution Oriented 

  • Attention to detail

  • Organized

  • Great communication skills, considered a very effective communicator

  • Excellent writing skills, concise and clear email communication (bonus is they like / are able to do proofreading) 

  • Comfortable dealing with C-level Executives and Clients

  • Problem solving skills 

  • Experience with Slack, Google Tools, Zoom

  • Prior Experience with travel booking sites

  • Basic IT problem solving skills working with IT department


Physical Demands

  • Because of the nature of this role, you will need to be in the office Monday - Friday, 9am - 6pm PST.

  • Need to be able to move or lift items up to 50lbs for event set-up or office preparation


Additional Information:

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pereira O'Dell is an Equal Opportunity Employer and participant in the US Federal E-Verify program. At this time, we are not accepting resumes or candidates from third-party vendors. 

Additional Information

All your information will be kept confidential according to EEO guidelines.