Community Manager

  • 5 Crosby St, New York, NY 10013, USA
  • Full-time

Company Description

Pereira O’Dell is a full-service agency with offices in New York and San Francisco and is recognized as one of the most innovative and creative firms in advertising. Our client work has won 3 Emmys, hundreds of advertising awards and has been made into two feature films. The agency has been named to Ad Age A-List multiple times and was named by Fast Company as one the 10 most innovative companies in advertising. Pereira O’Dell’s client roster includes MINI Cooper, Adobe, General Mills, ABInBev, Zelle, Timberland, Fifth Third Bank, Intel, The Cheesecake Factory, Rakuten and The Central Park Conservancy.

Job Description

The Community Manager is responsible for monitoring and engaging with the brand’s social community as well as serving as the day-to-day expert in managing the social publishing and monitoring platform. They also collaborate with the Strategy team by providing key community insights that inform the brand’s evolving social and content strategy, developing dashboards to track and monitor against specific social needs, and trend-watching both within and outside of our social community.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Respond and engage consumers on social platforms with adherence to brand voice, content guiding principles and legal guidelines
  • Manage communications for the brand across multiple social platforms, escalating conversations as needed to internal and client side teams
  • Work directly with supervising Community Managers and Social Strategists, providing updates on all community management-related initiatives. Escalate potential issues to managers and advise on optimal solutions
  • Collaborate with social strategists and other key team members to develop listening, response and engagement strategies and tactics that align with marketing efforts
  • Monitor brand mentions within the community to provide contextual information around trends, themes and sentiment
  • Contribute community management-related findings to monthly social “always-on” reports, helping to identify and explain performance/sentiment trends
  • Contribute to social content development and evolution by using community-founded insights to help brainstorm new ideas and researching timely and/or relevant topics in client-related industries
  • Develop and maintain dashboards for community management results and for monitoring against specific keywords and trends
  • Platform Management- upload, manage and organize assets within platform
  • Work with social strategists and creative on owned social platform housekeeping and maintenance
  • Work with Data Strategist to perform ongoing social listening for macro/micro trends as well as insights that can be translated into content or larger strategies and overall social sentiment

Qualifications

  • Bachelor’s Degree in Advertising, Marketing, Communications or similar field
  • Previous experience in community management preferred
  • Understanding of all major social platforms with experience scheduling, posting, responding, and monitoring (especially using Sprinklr and/or Netbase)
  • Flawless spelling, grammar, and attention to detail
  • Outstanding organizational skills and the ability to handle multiple projects simultaneously while meeting deadlines
  • A good sense of judgment in communications and ability to understand and speak in a brand’s tone and voice 
  • A fast yet thoughtful work ethic 
  • A creative thinker who loves to brainstorm + collaborate
  • A team player who can also work independently 
  • Occasional availability during off hours (nights and weekends) to perform Community Management may be needed

Additional Information

Pereira O'Dell is an Equal Opportunity Employer and participant in the US Federal E-Verify program. At this time, we are not accepting resumes or candidates from third-party vendors.