Client Support & Solutions Engineer

  • 149 W 36th St, New York, NY 10018, USA
  • Full-time

Company Description

PERCH was founded in 2012 with a transformational vision for the physical retail industry – By overlaying digital experiences on top of physical products, retailers and brands can enrich the shopping experience, drive remarkable product conversion lift and surprise and delight their customers. The future of retail marketing is physically aware displays that sense what customers are doing, what products they are touching and deliver the right marketing message at the right point of the journey.

Perch offers unlimited Paid Time Off, highly competitive compensation, health, vision & wellness benefits and the opportunity to lead in a growing and forward-thinking organization. We work in a fast paced, tech focused environment in our Chelsea office.

Job Description

What you will do:

Focus on customer inquiries and support by responding and proactively communicating with our customers.  Work with the Support & Operations team to streamline process’ and equipment. Manage our Linux administration and remote Systems to ensure a greater customer experience.

  • Manage user accounts globally

  • Evaluate, analyze, and troubleshoot all server-related issues

  • Fulfill support and change requests

  • Coordinate deployments and Perch's unit installations

  • Plan and recommend hardware replacements as needed


Who you are:

  • 4+ years of client service/support.  Startup experience preferred

  • Strong experience in Linux administration and best practices, with a general understanding of Linux internals (system calls, file systems, processes, etc.) Demonstrated experience configuring Linux firewall/routing/networking

  • Fluent in programming/scripting skills for automation in at least two of:  Bash, Ruby, Python or Perl

  • General understanding of TCP/IP and related protocols (HTTP, FTP, NFS, etc.)

  • Comfortable dealing with users with varying levels of IT knowledge

  • Experience with automated configuration management (Puppet is preferred)

  • Experience with version control. (Git is preferred)

  • Demonstrated experience working on remote Systems via use of command line

  • Experience with Agile and Scrum methodologies preferred

  • Experience or familiarity with Jira, Confluence, and Salesforce

  • Strong communication skills written and verbal, are a must

  • Great team player with the ability to problem solve and work on your own initiative

  • Proactive, organized, and detail-oriented, with the ability to multi-task in a diverse and fast-paced environment

Additional Information

All your information will be kept confidential according to EEO guidelines.