We Cook iT is an international software house that delivers software development to its corporate customers by providing highly skilled, communicative IT professionals to build their customized products through outsourcing, nearshoring and turn-key projects’ solutions.

How do we differentiate ourselves? By investing in the professional growth and personal care of our software developers. We provide them with a premium service so that they can do the same for our customers.

Our talented team holds software engineers and sales experts, spread across offices in Europe and South America, and we represent a go-getting and driven company who aims to be an inspiring software house, knowing our future relies on IT.

We Cook iT stand for growth, support, dynamic, companionship and communication. Our head office is located in Portugal in the heart of Lisbon (Avenida da Liberdade) and we work mainly for the European market.

We are urgently seeking an experienced Project Service Manager to lead the successful delivery of IT projects, particularly focusing on collaboration platforms and productivity tools. The role involves managing cross-functional teams, driving change management, ensuring adherence to governance, and improving service delivery standards within a large-scale organization.

The ideal candidate will have a strong background in project and service management, with demonstrated expertise in leading complex IT projects within large organizations (over 20,000 users), excellent stakeholder engagement skills, and certifications in both Project Management (e.g., PMP, Prince2) and Service Management (e.g., ITIL). You will also need to demonstrate advanced knowledge of collaboration platforms like Microsoft 365 and outstanding governance and user adoption skills.

Eligibility:

• Must be an EU citizen.
• A security clearance will be required.
• Position is near site (Luxembourg)

Key Responsibilities:

Project Management:

• Ensure project delivery meets scope, time, and budget requirements.
• Coordinate cross-functional teams to meet project goals.
• Identify and mitigate project risks and resolve issues proactively.
• Oversee onboarding and roll-out of new tools and features.
• Engage stakeholders to understand needs, pain points, and success metrics.

Service Delivery and Governance:

• Manage service delivery of collaboration platforms (e.g., M365).
• Monitor ticket queues, performance SLAs, and service quality.
• Coordinate with teams to resolve incidents and manage recurring problems.
• Conduct root cause analyses and implement fixes for recurring issues.
• Define and enforce governance for collaboration platforms, including naming conventions, access controls, and data classification standards.

Change Management:

• Lead organizational change management efforts, including communication, training, and adoption strategies.
• Drive digital literacy and adoption of collaboration tools across departments.
• Design and deliver workshops, demos, and feedback sessions with stakeholders.
• Collect user feedback and identify collaboration barriers, driving continuous service optimization.

Compliance and Optimization:

• Monitor compliance with IT security and data protection policies.
• Design user-centric workflows aimed at increasing productivity through automation and innovative solutions.
• Stay updated on the latest features, releases, and best practices for collaboration tools.
• Lead pilots and proof-of-concepts for new technologies.

Technical Expertise:

• At least 15 years of experience in IT project/service management roles, with 5+ years in collaboration and productivity tools within large organizations.
• Strong knowledge of Microsoft 365 and related collaboration tools.
• Proven expertise in managing software adoption strategies and workflow designs for productivity improvements.
• Demonstrated experience in managing service delivery and ensuring SLA compliance.

Certifications (Mandatory):

• At least one Project Management certification (e.g., PMP, Prince2, or equivalent).
• At least one Service Management certification (e.g., ITIL).

Soft Skills & Communication:

• Strong stakeholder management and engagement skills.
• Ability to communicate technical concepts and business strategies effectively.
• Collaborative and proactive mindset with the ability to manage cross-functional teams.
• Exceptional leadership, problem-solving, and conflict-resolution skills.

Why Join Us?

• Work on large-scale, impactful projects that drive digital transformation within a major organization.
• Fully remote role, offering flexibility while collaborating with an international, skilled team.
• Opportunity to work on cutting-edge collaboration technologies and improve service delivery standards.

Ready to take the leap? 

Apply now and let’s create the future together.