Retention Specialist

  • Waterhouse Pl, Century City, Cape Town, 7441, South Africa
  • Full-time

Company Description

Peermont serves its guests and clients with the purpose of providing relaxing stays and exciting times. It is with that goal that we strive to employ and develop individuals who not only share our values, but align themselves with our purpose and will embody our service ethos. Peermont employees are a special breed who look for ways to inject every duty with a culture of going above and beyond in order to create exceptional memories.

 

Job Description

Analyzing customer behavior

Executing retention strategies

Manage execution of email, push and SMS campaigns

Writing and presenting customer behavior reports

Setting up and testing of bonus promotions and responsible for set up and testing of website promotions. Analyzing results and giving recommendation on improvements.

Responsible for setting up customer communication via various channels and analyzing results

Responsible for creating retention user journeys

Responsible for creating and setting up trigger campaigns

Responsible for consistency of website communication

Analyzing different retention and churn flows and providing suggestions to improve the performance

Assisting Marketing Manager with developing and executing loyalty program and implementing communication strategy

Creating and implementing VIP Rewards

Qualifications

Broad knowledge of a wide range of sports and sports betting

3+ years' experience in a similar role

Strong conflict resolution skills

In-depth knowledge of marketing software

Ability to remain calm and professional in stressful situations

Advanced communication and interpersonal skills

Empathy and patience

Advanced organizational skills

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