Operation Support Analyst
- Vadodara, Vadodara, Gujarat, India
We're seeking a highly skilled Operation Support Analyst to join our growing team.
Learn more about us on www.pmcretail.com
- Good communication skills, Verbal and Written both, is a MUST
- Basic knowledge about Desktop and network related concepts
- Basic knowledge of computers and MS excel
- Willing to work in 24*7 environment which includes rotational shifts (day & night).
- Basic understanding and hands on experience on Remote server
- Proactive Monitoring of Applications and performing the checks
- Good experience and understanding of Desktop Support and L1 Support
- Experience on SQL/SAP would be an advantage
- 24*7 monitoring health of critical web, data, retailer’s head-office & store servers, tills and HHT
- Generating and working on reports from customer based applications
- Alert monitoring which are coming from customer system automatically, troubleshoot and escalation via email and phone
- Pro-actively monitoring and processing critical operation overnight activities which may need to monitor on regular intervals and frequency. We have to stick to the schedule timelines to perform such activities.
- Any delay may create high impact at customer end. Document and guidelines are customer defined.
- Execute some SQL queries to obtained desired result.
- Report extraction, summarize, format and deliver as per requirement. In Excel or word formats