Operation Support Analyst

  • Vadodara, Vadodara, Gujarat, India
  • Full-time

Company Description

We're seeking a highly skilled Operation Support Analyst to join our growing team.

Learn more about us on www.pmcretail.com

Job Description

  • Good communication skills, Verbal and Written both, is a MUST
  • Basic knowledge about Desktop and network related concepts
  • Basic knowledge of computers and MS excel
  • Willing to work in 24*7 environment which includes rotational shifts (day & night).
  • Basic understanding and hands on experience on Remote server
  • Proactive Monitoring of Applications and performing the checks
  • Good experience and understanding of Desktop Support and L1 Support
  • Experience on SQL/SAP would be an advantage

Qualifications

  • 24*7 monitoring health of critical web, data, retailer’s head-office & store servers, tills and HHT
  • Generating and working on reports from customer based applications
  • Alert monitoring which are coming from customer system automatically, troubleshoot and escalation via email and phone
  • Pro-actively monitoring and processing critical operation overnight activities which may need to monitor on regular intervals and frequency. We have to stick to the schedule timelines to perform such activities.
  • Any delay may create high impact at customer end. Document and guidelines are customer defined.
  • Execute some SQL queries to obtained desired result. 
  • Report extraction, summarize, format and deliver as per requirement. In Excel or word formats