Customer Success Manager

  • Full-time

Company Description

Part Analytics is a VC-backed B2B software startup providing the leading Design to Procure platform for Electronics Value Chain. 

Our mission is to empower engineering, procurement and supply chain teams to collaborate seamlessly to make smarter, faster decisions throughout the product lifecycle. Our AI-powered platform helps manufacturing OEMs and suppliers get the best cost for electronic components, mitigate supply risk and accelerate product development. Customers include large and complex enterprise companies, as well as small- and medium-sized OEMs and Contract Manufacturers seeking to achieve best-in-class supply management practices.

Job Description

Customer Experience/Success

  • Deliver targeted, applied expert training sessions tailored to the unique requirements of Direct Material/Electronics Sourcing professionals
  • Provide ongoing support to optimize the platform adoption based on evolving business needs.

Client Engagement

  • Manage relationships at different levels of client’s organization from user level to VP level
  • Organize and lead business reviews with key stakeholders (Director, VP level) at client organization

Proactive Savings Assessment

  • Identify and summarize compelling direct material cost savings opportunity insights generated by Part Analytics’ platform.
  • Collaborate with clients to develop strategies for realizing identified savings opportunities.

Strategic Negotiation Support

  • Provide best-practice enablement for clients, offering strategic negotiation support to achieve exceptional results in procurement and sourcing activities.
  • Share insights and tactics to strengthen clients' negotiation capabilities.

New Feature Promotion/Identifying Upsells

  • Evangelize new features of Part Analytics’ platform to clients, demonstrating their value and potential impact and identify upsell/cross sell opportunities
  • Work closely with product teams to refine and enhance new concepts, ensuring alignment with client needs and industry trends.

Qualifications

This role requires a deep understanding of procurement and supply chain processes, excellent communication skills, and the ability to collaborate effectively with cross-functional teams.

  • Minimum of 5 years of Account Management or Customer Success Management experience in supply chain, consulting, B2B SaaS or Electronics industries.
  • Bachelor's degree in Business, Supply Chain Management, or a related field.
  • Proven experience delivering advisory services, preferably in the SaaS, supply chain, or procurement domain.
  • Strong understanding of supply chain processes and best practices.
  • Deep understanding of direct material sourcing processes in manufacturing.
  • Ability to travel to client sites as needed (if applicable).
  • Certifications in relevant technologies or methodologies (e.g., APICS, Lean, Six Sigma) are a plus.
  • Strong analytical and problem-solving skills to provide insightful analysis
  • Ability to effectively communicate complex concepts and insights to diverse stakeholders.

Additional Information

  • Amazing Culture: Entrepreneurial, Hard-Working, Fast paced 
  • Flexible work hours 
  • Remote/WFH/Work from Anywhere 
  • Healthcare Reimbursement with unlimited/take what you need sick day policy 
  • Unlimited/take what you need vacation and personal time
  • Location Preference: Wisconsin, Illinois  

Above All Else, You Are 

  • Open-minded: Keeping an open mind is the key to fostering creativity, innovation, and agility. Good ideas can come from anywhere, so we are always open to different approaches and input from our employees, partners, and customers.
  • Passionate: We are dedicated, driven top-performers who commit the time and energy required to keep our skills honed and our domain expertise current.
  • Curious: We ask “why?”, aren’t afraid to experiment, and use drive and critical thinking to improve everything about our work.
  • Customer-Centric: Our customers are the reason for our success, and we are committed to putting the best interest of our customer base at the core of everything we do.
  • Fair: We work to provide a fair, inclusive environment where employees, customers, and partners can feel comfortable and be themselves.