The TRS Operations Supervisor plays a critical role in driving operational conformance through supporting the implementing and adherence to Company’s Operational Excellence and Performance System. The role will generally include day to day interaction with customers and assisting the country TRS team to schedule maintenance and field personnel activities in order to meet the customer’s needs. Working closely with shared service support functions such as logistics and procurement, the position will ensure that TRS operational personnel are compliant with customer and contractual requirements and that TRS employees sent to customer locations are appropriately trained and competent in their respective jobs. Tasks will include maintaining open daily communication and enhancing customer relations, training and guiding of personnel and generally supporting efficiency improvements.

Essential functions

• Work with Product Line Management and Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.
• Provide oversight and direction to the employees in the TRS in accordance with the organizations policies and procedures.
• Ensure all TRS staff have objectives set and performance reviews completed in accordance with HR directions and timelines.
• Coach, mentor, and develop staff, including providing career development planning and opportunities.
• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
• Foster a spirit of teamwork and unity throughout the TRS BU that allows for disagreement over ideas, conflict and expeditious conflict resolution, as well as cohesiveness, supportiveness, and working effectively together to enable each employee and the department to succeed.
• Lead employees to meet the organizations expectations for productivity, quality, and goal accomplishment Operational Management.
• Plan and implement systems that perform the work and fulfill organizational and TRS BU goals efficiently and effectively.
• Coordinates and plans the work of the department to ensure compliance with existing contractual obligations.
• Reviews Field Operations reports for completeness and accuracy. Ensure jobs are entered in a timely manner and that all incidents and accidents are reported promptly, investigated and closed out.
• Sources and allocates equipment and/or personnel requirements ensuring they are fit for purpose and in accordance with customer’s requirements/instructions.
• Ensures that pre and post job briefs are conducted and documented with field crews.
• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance quality, efficiency, and output.
• Establish and maintain relevant controls and feedback systems to monitor the operation of the department that will ensure compliance with organizational requirements as well as contractual obligations.
• Review performance data that includes QHSE, financial, capital efficiency and utilization reports and spreadsheets, to monitor and measure departmental productivity, goal achievement, and overall effectiveness. Propose actions to address any potential performance issues.
• Manage the preparation and maintenance of reports necessary to measure and drive the functions of the TRS BU. Prepare periodic reports for management, as necessary or requested, to track performance, trends and department direction.
• Support the product line tactical plan and ensure that operational and technical objectives are met.
• Provides technical support for both TRS Operation teams and Customers and acts as Subject Matter Expert.
• Establishes effective communication with all areas of operation within the country.
• Works with Asset and Inventory Management teams in assessing locally held assets and inventory supporting the effort to reduce levels of slow and non-moving inventory and assets.
• Ensures operations are compliant with Company’s asset and inventory management policies and procedures.
• Working closely with Product Line Manager to increase utilization of locally held assets and resources. Identify excess capacity and actively source transfer opportunities.
• Participates in development of the product line’s tactical plans across the geo market and ensures implementation of the key aspects of the plan.
• Other duties and special projects as assigned.

• Has good written and verbal communication skills in English language.
• Comprehensive knowledge and operational understanding of TRS Services and Equipment.
• Possess strong customer service skills, i.e. listening, follow-through, willingness to help.
• Good interpersonal relationship building and employee coaching and development skills.
• Proven track record in Asset and Inventory Management.
• Basic working of Quality Management systems.
• Good computer skills in a Microsoft Windows environment. Must include knowledge of Excel and Word.
• Ability to adapt positively to changes in policies, procedures, priorities or work environments.
• Good presentation, analytical and problem-solving skills with the ability to resolve reasonably complex issues.
• Basic working knowledge surrounding occupational health and safety and corporate regulatory compliance.
• A High School diploma is required.
• Should have at least 5 years of work experience in Tubular running services.
• Should have experience in supervising others.
• Must have Oracle PM Implementers/Trainer certification.
• Must be a detail oriented, self-starter and able to work with little supervision while maintaining goals/tasks.
• Must be able/willing to travel nationally and internationally.
• Must possess sound reasoning skills and have the ability to follow directions.

Position competencies

• People Management Provides team with a clear sense of direction and objectives; creates a stable and re-assuring work atmosphere; supports employment development through coaching, Highly integrated with strategic talent management processes including performance management, succession planning, talent development, and engagement/retention, etc. Get results through people.
• Effective Communication Communicates in a clear, precise and structured way; speaks with authority and conviction; listens attentively and objectively.
• Personal Accountability Demonstrates enthusiasm for and commitment to the position and accepts responsibility for personal actions. Takes pride in the job. Actively engages in professional self-development opportunities. Demonstrates professionalism and emotional intelligence across situations.
• Flawless Execution Clearly defines priorities and objectives. Uses a systematic approach with commitment and determination to achieve high quality results. Capably leads the business day-to-day and evaluates the risks and rewards new opportunities present.

Physical demands and work environment

• Ability to perform under stress, under pressure, and/or in emergency situations.
• Ability to walk on uneven ground (gravel, rocks, mounds, ice)
• Ability to ascend and descend ladders, stairs, scaffolding, and/or ramps while carrying tools requiring a reasonable degree of physical stamina and agility and involving moderate to severe physical exertion
• Ability to work in adverse weather conditions (Cold or Heat)
• Ability to comprehend, remember, and follow verbal and written directions and comply with Company policies, procedures and standard.